Submitted a photo of my wife and newborn baby to be reproduced in a charcoal drawing. The image submission, review and creation time of the end product was very quick, i.e. only 2 weeks. The shipment came from India to Canada and arrived in a reasonable time and in great condition.
As far as the actual drawing, it turned out great and my wife couldn't be happier. The facial details and shading was really nice, certainly captured the moment I was hoping to see.