I sent a picture asking what they recommend for the size and if they could crop out some things, a few weeks later before I put the order in I changed the picture I wanted to use. Once I got the preview, I wanted a few things to be changed and they took my request and quickly completed them, I then approved the artwork for shipping. Great customer service. Whole process took about 3.5 weeks. The artwork is massive and stunning once you see it in front of your eyes.