I have owned my current Rolex Sub Mariner GMT II Master for over 10 years and it has taken a little of a beating over the years of use. It has been around the world a couple times, in the Gulf of Mexico, Alaska amd many of the continental US states working on pipeline construction, pipeline maintenance and facilities. Needless to say, my profession was not the best environment for a watch, so needless to say it took a little of a wear test.
When I came across the WatchRepair web site I was taken by the items listed and how things would be managed during the shipping, repair and return process. When I called, left a message, Jeff was very prompt to return my call and explain in even greater detail, the process. I received every call, text and email promised in the process explanation, on time and in detail that was completely sufficient to have a good comfort level at all points.
My watch left my arm needing plenty of help and was returned to me in a fair timely manner, looking so nice I could hardly believe it. Every scuff, scratch or nick was buffed or polished out on the body, the band and clasp was burnished to a perfect....out of the new box luster! The bezel had been pretty much immovable for a couple years, was now moving a smooth as one could imagine.
Thank you Jeff and to your Master Rolex Watchmaker. Unbelievable work and customer service.