First of all, I want to thank you for taking the time to provide your feedback. That is the only way we will know if we're living up the standard we expect for ourselves.
Next, I want to apologize for the experience you had with your order, that is ABSOLUTELY not how we want this to work for our customers. I understand that what's done is done, but please know that we will standard behind your WakeMAKERS Ballast Bags with the longest warranty in the industry, and are here to make sure you're happy with your wave.
If there's anything else we can do to remove the black eye we earned, please do not hesitate to reach out.