Our server went down on Friday morning with a weekend full of work ahead. The error codes and Dell Technical Support indicated a bad CPU. We spoke with Dylan at 15:30 on Friday, ordered the CPU which he shipped out for Saturday delivery. It was delivered on time, but unfortunately, the CPU was not the issue! Okay. Saturday. Bad motherboard. What to do? I called their emergency number. To our luck, we got back in touch with Dylan. He went over the options and we opted to have him again overnight (Monday to Tuesday - thanks Fedex!) the motherboard to us. Installed and operational by Tuesday at noon. We are incredibly satisfied with the service we received. Hopefully we do not have to interact under these conditions again, but if we do, I am confident we will receive the same class of service.