valuepetsupplies.com Reviews

4.9 Overall Satisfaction Rating

Based on 74,752 Ratings

5
66K+ (88.7%)
4
7002 (9.4%)
3
1024 (1.4%)
2
253 (0.3%)
1
204 (0.3%)
66K+ 5 stars in a row

Customer Service

4.5 Average

5
(509)
4
(51)
3
(35)
2
(11)
1
(35)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

valuepetsupplies.com

About Us

Value Pet Supplies is Family Owned Since 2004 and is well known for delighting customers with great prices on Bully Sticks, Puppy Pads,  Diapers and more. We stand behind our products 100%, and we appreciate your business!

Why buy from us?

  • We feature the lowest prices on top selling puppy pads and bully sticks
  • We are the only source for high quality ValueBull ValuePad, and ValueDent products
  • Family owned & operated in the USA since 2004 and still going strong
  • Our customer service team delivers 5 star service
  • We offer free shipping on most orders plus daily coupon deals for our Promo Club buyers
  • Our products are all available in bulk quantities - buy more, save more!

J

Judith S.
11/06/2014 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good prices and always get my orders in a timely fashion. I have been ordering from them for 7 years...no problems.
J

JasBuddy
01/18/2017 , ME Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great prices! Great reviews!
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

D

Dr. J.
09/28/2016 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

My kitties love the grass and scratch boards from Value Pet. I will be shopping here for a while! And my dog loves the Kong water toy I bought and carries it everywhere!!
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

A

Anonymous Customer
03/19/2016 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

the prices on the 6 packs of get naked sticks are higher than if you buy them as singles. It made no sense
G

Gay G.
02/05/2016 , FL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy site to order from!
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

T

Tillie
09/30/2015 , MD Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Had to do separate searches for both filters. the charcoal filter I needed did not appear in the general drinkwell filter search. I ended up returning the foam filters as they were not compatible with my drinkwell pagoda fountain.
Product Satisfaction
2/5
Price
4/5
Delivery
4/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

I

Irene H.
09/30/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

I had a 20% coupon code that was sent to me via e-mail and I clicked through to the site to order and the code did not work. Very disappointing...

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Y

yvette L.
09/27/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Well I've had a little trouble getting my items on time. They ran out of one of my items again so I have another delay! I hope things change and goes back like it was before!
Product Satisfaction
5/5
Price
5/5
CustomerService
4/5
Delivery
3/5
K

Kellie M.
09/17/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

hope it delivers just as quickly
Product Satisfaction
3/5
Price
3/5
Delivery
4/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

N

Nancy G.
09/13/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

I got kicked out of the website and had to order and type all of my address, etc. info all over again.

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

L

L. H.
07/25/2015 , NV Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I love shopping valuepetsupplies.com. However, their premium potty papers have definitely gone down in quality. They are thinner, and the absorbent pad is a good inch smaller than it used to be -- even though the liner dimensions have stayed the same! So, the papers are not so good as they used to be.
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Public Comment

Hello Lynn, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. I do see that you have reached out to our customer support team, and they are assisting you in taking care of this matter. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
M

Max R.
07/21/2015 Featured Review Bade

4.0
Overall Satisfaction Rating

Same comments as last time. However it is good to about the free shipping code
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Max, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. We share your frustration in the pricing pressures that have influenced our Cadet Gourmet Duck Breast. The cost of this product did increase (and the price of shipping also recently increased.) We kept our prices at the lower cost for as long as possible, but unfortunately we did have to raise them now to account for the change. We are an honest family business and we are constantly looking to source our products from high quality sources. We will pass on additional savings in the form of promotional sales when we are able to get good deals and overstock from our suppliers. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
C

customer
07/14/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

All went well just seems like large quantities of bully sticks could be cheaper.
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello, Thank you for leaving us your feedback. We share your frustration in the pricing pressures that have influenced our bully stick pricing. As this is a natural product made in nature (as opposed to a baked or manufactured one - like Greenies, Nylabone or Kong), its increased popularity puts a strain on supply & availability from quality suppliers - thus driving up the cost that they can be bought at by us. We are an honest family business and we are constantly looking to source bully sticks from high quality sources that are strictly naturally processed. We will pass on additional savings in the form of promotional sales when we are able to get good deals and overstock from our suppliers. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
B

Bethany Deichmeister
07/13/2015 , PA Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Lower price convinced me to order
Product Satisfaction
4/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

A

Alana Gray
07/09/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great prices
Product Satisfaction
4/5
Price
4/5
Delivery
3/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Alana, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. We noticed that you were less than satisfied with the time that it took to receive your package. I do show that your order was shipped by us on June 29, within 24 hours of the order being placed, as most of our orders do. Normally Colorado is about a three business day transit, however, I see the USPS did not deliver until July 6. I would expect that some of this delay was caused by the holiday weekend. I do apologize that the delivery took longer than usual. Unfortunately, we have not control of our orders once they leave our warehouse. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
B

Bruce T.
06/30/2015 , TX Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

my dogs won't touch the angel eyes....
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Public Comment

Hello Bruce, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
B

Bruce P.
06/29/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Overall good experience. Have bought the Value Dent Lamb Lungs before. Dogs give them 2 paws up.!
Product Satisfaction
4/5
Price
5/5
Delivery
3/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Bruce, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. We are very glad your dogs enjoy the Value Dent Lamb Lung. We are sorry that the shipping time to California from Tennessee is about a 4 to 5 business day transit. We do ship quickly, in fact, 95% of our orders ship within 24 hours, but we are at the mercy of our carriers after that. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
M

Mary D.
06/29/2015 , AR Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Happy with the price (50% less than the vet and local pet store), if it works well I'll be back to your website.
Product Satisfaction
3/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

C

Celine
06/20/2015 , CA Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

The pads I ordered were still very thin.
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Celine, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
T

Tim Colvin
06/19/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

always great
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Tim, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
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