valuepetsupplies.com Reviews

4.9 Overall Satisfaction Rating

Based on 76,573 Ratings

5
67K+ (88.6%)
4
7164 (9.4%)
3
1062 (1.4%)
2
267 (0.3%)
1
221 (0.3%)
67K+ 5 stars in a row

Customer Service

4.5 Average

5
(531)
4
(53)
3
(37)
2
(12)
1
(38)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

valuepetsupplies.com

About Us

Value Pet Supplies is Family Owned Since 2004 and is well known for delighting customers with great prices on Bully Sticks, Puppy Pads,  Diapers and more. We stand behind our products 100%, and we appreciate your business!

Why buy from us?

  • We feature the lowest prices on top selling puppy pads and bully sticks
  • We are the only source for high quality ValueBull ValuePad, and ValueDent products
  • Family owned & operated in the USA since 2004 and still going strong
  • Our customer service team delivers 5 star service
  • We offer free shipping on most orders plus daily coupon deals for our Promo Club buyers
  • Our products are all available in bulk quantities - buy more, save more!

J

Judith S.
11/06/2014 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good prices and always get my orders in a timely fashion. I have been ordering from them for 7 years...no problems.
J

JasBuddy
01/18/2017 , ME Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great prices! Great reviews!
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
D

Dr. J.
09/28/2016 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

My kitties love the grass and scratch boards from Value Pet. I will be shopping here for a while! And my dog loves the Kong water toy I bought and carries it everywhere!!
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
G

Gay G.
02/05/2016 , FL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

easy site to order from!
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
L

L. H.
07/25/2015 , NV Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I love shopping valuepetsupplies.com. However, their premium potty papers have definitely gone down in quality. They are thinner, and the absorbent pad is a good inch smaller than it used to be -- even though the liner dimensions have stayed the same! So, the papers are not so good as they used to be.
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Public Comment

Hello Lynn, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. I do see that you have reached out to our customer support team, and they are assisting you in taking care of this matter. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
C

customer
07/14/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

All went well just seems like large quantities of bully sticks could be cheaper.
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello, Thank you for leaving us your feedback. We share your frustration in the pricing pressures that have influenced our bully stick pricing. As this is a natural product made in nature (as opposed to a baked or manufactured one - like Greenies, Nylabone or Kong), its increased popularity puts a strain on supply & availability from quality suppliers - thus driving up the cost that they can be bought at by us. We are an honest family business and we are constantly looking to source bully sticks from high quality sources that are strictly naturally processed. We will pass on additional savings in the form of promotional sales when we are able to get good deals and overstock from our suppliers. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
B

Bethany Deichmeister
07/13/2015 , PA Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Lower price convinced me to order
Product Satisfaction
4/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
A

Alana Gray
07/09/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great prices
Product Satisfaction
4/5
Price
4/5
Delivery
3/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Alana, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. We noticed that you were less than satisfied with the time that it took to receive your package. I do show that your order was shipped by us on June 29, within 24 hours of the order being placed, as most of our orders do. Normally Colorado is about a three business day transit, however, I see the USPS did not deliver until July 6. I would expect that some of this delay was caused by the holiday weekend. I do apologize that the delivery took longer than usual. Unfortunately, we have not control of our orders once they leave our warehouse. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
T

Tim Colvin
06/19/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

always great
Product Satisfaction
5/5
Price
3/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Tim, Thank you for leaving us your feedback. We truly appreciate what our customers have to say and want them to have an excellent shopping experience with us. If there are any issues that you feel need to be resolved, please contact us 7 days a week at support@valuepetsupplies.com or 1-800-825-8373 and we will be happy to assist you in any way we can! We truly appreciate your business. Warm regards, Sari Value Pet Supplies Customer Support
L

Lesley P.
06/09/2015 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great website..good prices
Product Satisfaction
3/5
Price
5/5
Delivery
5/5

Merchant Response

valuepetsupplies.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Public Comment

Hello Lesley, Thank you so much for your feedback. We truly appreciate what you our customers have to say. You can always contact us 7 days a week at 1-800-825-8373 to discuss any concerns you may have. We are committed to earning satisfied, repeat customers! Warm regards, Sari Value Pet Supplies Customer Support
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