USRider is a 24/7 roadside assistance program for horse owners towing horse trailers. USRider was created by horse people to address a need in the market to provide horse trailer roadside assistance for horse owners pulling horse trailers. Coverage for loaded horse trailers is a service that most roadside assistance programs and horse trailer insurance policies will not cover. Our nationwide program will provide 24/7 roadside assistance services to members that experience unexpected vehilce or trailer problems. USRider not only covers horse trailers and tow vehicles, USRider will cover you for any vehicle that you are in, even if you are not the driver. Our comprehensive membership provides coverages for vehicles and horse trailers that include:

  • Towing for stadard passenger vehices, trucks and horse trailers
  • Tire service - install spare if available, tire replacement if necessary
  • Mobile mechanic - facilitate basic roadside repairs of the disablement allows
  • Lockout, jumpstart and fluid delivery services
  • Winchouts - extract vehicles or trailers from situations where vehicle is immobilized
  • Stabling, Vet and Farrier Referrals
  • Discounts on hotels, car rental, fuel and equine related products and services

Our dedicated staff of horse owners and enthusiasts are available 24/7 to provide white glove service in the event you experience mechanical problems that disable your vehicle or horse trailer. USRider reviews provided by our members reflect man excellent experiences, and  rank our service at 4.8 out 5. With our comprehensive coverage, there is no need to carry any other roadside assistance coverage. USrider is commmitted to the welfare and saftey of our members and their horses. Travel with peace of mind knowing USRider will be there to get you back on the road should unexpected vehicle or trailer problems occur.

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281 Verified Customer Reviews

281 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
238
(84.7%)
4 Shopper Approved - Review Star
26
(9.3%)
3 Shopper Approved - Review Star
10
(3.6%)
2 Shopper Approved - Review Star
3
(1.1%)
1 Shopper Approved - Review Star
4
(1.4%)


5-star reviews
100+

5-star reviews

About this Company

USRider is a 24/7 roadside assistance program for horse owners towing horse trailers. USRider was created by horse people to address a need in the market to provide horse trailer roadside assistance for horse owners pulling horse trailers. Coverage for loaded horse trailers is a service that most roadside assistance programs and horse trailer insurance policies will not cover. Our nationwide program will provide 24/7 roadside assistance services to members that experience unexpected vehilce or trailer problems. USRider not only covers horse trailers and tow vehicles, USRider will cover you for any vehicle that you are in, even if you are not the driver. Our comprehensive membership provides coverages for vehicles and horse trailers that include:

  • Towing for stadard passenger vehices, trucks and horse trailers
  • Tire service - install spare if available, tire replacement if necessary
  • Mobile mechanic - facilitate basic roadside repairs of the disablement allows
  • Lockout, jumpstart and fluid delivery services
  • Winchouts - extract vehicles or trailers from situations where vehicle is immobilized
  • Stabling, Vet and Farrier Referrals
  • Discounts on hotels, car rental, fuel and equine related products and services

Our dedicated staff of horse owners and enthusiasts are available 24/7 to provide white glove service in the event you experience mechanical problems that disable your vehicle or horse trailer. USRider reviews provided by our members reflect man excellent experiences, and  rank our service at 4.8 out 5. With our comprehensive coverage, there is no need to carry any other roadside assistance coverage. USrider is commmitted to the welfare and saftey of our members and their horses. Travel with peace of mind knowing USRider will be there to get you back on the road should unexpected vehicle or trailer problems occur.

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M
M J.
10/18/2023 , WA

I am very pleased with the service I have gotten from US Rider! I've had other roadside services in the past, but found out that each state has different coverages. One wouldn't move a 5th wheel. I had rv coverage in WA and broke down in OR. To rely on one company to meet all my needs no matter the state, is very comforting to me.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

A
Anonymous Customer
10/18/2023 , AZ

Wonderful service every time I've needed a tow.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

U
US R.
10/18/2023 , WA

In August 2023 while returning home with one of our horses and our bumper pull trailer, we had a wheel bearing failure resulting in our trailer almost loosing its wheel. The breakdown occurred in a remote stretch of road near Pullman WA. While we where waiting for a WA State Patrol to help alert drivers to our vehicle and trailer on the side of the road, we contacted US Rider for assistance on moving our trailer to a location where we could get repairs done as the trailer could not be towed at this point. US Rider kept us updated on the progress of the tow wrecker as well as arranging for transport of our horse to an overnight location with another US Rider member in the near vicinity to our breakdown. US Rider paid (with no problems or follow up on our part) to the wrecker company and while this was an unfortunate situation, they made it manageable and less stressful than it would have been otherwise. Thank you for all your help, no regrets in being a member.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

H
Heather
10/18/2023

Did not have a roadside emergency, but needed a tow to the service company, about 40 miles away. Wonderful help with this from UU Rider.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

K
Kitkat021281
10/18/2023 , FL

Great service just wish it was cheeper for me as I just became disabled and lost my job and now can't afford it with my two kids have also had to stop taking my kids to shows can't rush my truck braking down as it a older truck but other wise it's been great

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

A
Anonymous Customer
10/18/2023

Great service and follow up

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

A
Anita R.
10/18/2023 , KY

I've had US Rider for quite a while, have used it enough to pay for my membership each year, and never had an issue. Several of my friends on the west coast have had horrible experiences. Guess it depends on where you live too. (I'm in the southeast)

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

G
Gretchen
10/18/2023 , TX

I have been VERY HAPPY with US Rider!! All the people I have talked to seem to really care what happens to both the people and the horses. Service response times have been reasonable, and they always call to check on how things went afterwards. All the service providers have been unusually courteous as well. I recommend this service to any of my horse friends who will listen!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

J
JoAnn
10/17/2023 , CO

We have had to use US Rider services twice since starting membership a few months ago. We were pulling trailers both times, however, no horses (thank goodness). US Rider provided all needed services to get my husband to the nearest town. My husband has been more than satisfied on both occasions. I have recommended US Rider to several people and will continue to do so.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

B
Becki
10/17/2023 , CO

Thank you!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

D
Deb D.
10/17/2023 , OK

The service was prompt, professional and went the extra mile. I wish I could remember the women's name she was excellent. I thank her for ensuring the horses and our safety.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

J
Joe Bowman
10/17/2023 , NC

My service for US router has always been excellent. I have had one incident a U.S riders fault but the people that came out messed up my batteries in my diesel truck. I reported this to US router so that I would not use that service again. It cost me $1400 to get my truck fixed because of the incorrect way the guy tried to jump Start my truck go to far as US router is concerned they are the greatest

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

O
Outlaw S.
10/17/2023 , ID

When I first called, I was asked if my animals and I were safe. In that order. Perfect! My animals ARE #1 Priority for me, so I was comforted that they were by USRider also. We both were - just had a stuck truck - which was resolved very quickly and easily, despite my rural location. Everyone was kind, professional, great attitude (the 'stuck' part was all my fault but no one ever judged or chastised me), and all was unstuck and good to get back on the road in no time. It was the first time I've used USRider in the nearly 5 years I have been a client/subscriber and I couldn't have been more pleased with the service. Happy Trails!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

C
Cindy B.
10/17/2023 , PA

The Member Care Specialist was excellent and kept in touch with me throughout the experience.

The driver who responded to my call was also excellent. Very pleasant considering it was 2:00 a.m. and dark. Would highly recommend this driver to anyone!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

C
Cindy
10/17/2023 , WI

Locked keys inside car. Taken care of within 30 minutes!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

M
Mike
08/20/2023 , IN

From initial call to both tow trucks arrival less than one hour. Young lady who handled the call was top flight and checked several times on progress. Excellent service front to back,as always. Thanks again.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

C
Connie D.
08/20/2023 , WY

The member care person was efficient with great communication skills and immediately found a tow company to get my vehicle to the repair shop I requested. I did not have my horse trailer as I was on my way to pick up horses when the vehicle stopped on the side of the road so there was only the truck needing service.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
4/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

B
Buggy B.
08/19/2023 , NE

As I travel frequently alone, and frequently with my horse, I certainly appreciate the service I have had from US Rider. I have recommended it to quite a few people. Many thanks for what you do.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

B
Bill R.
08/17/2023 , OK

Very good service from the US Rider specialist.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
3/5
Overall satisfaction
5/5
Likely to recommend
5/5

L
LD
08/17/2023 , AZ

US Riders Rock!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

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