usrider.org Reviews

We had a good experience with USRider. When my truck broke down with two horses in our trailer we were having issues with our cell service. A friend stopped and let us use her cell phone. The customer service person was very patient having to use two different phone numbers to stay in touch with us to figure out where we were and how to get a tow to us. This happened in a very reasonable amount of time with options offered to try and safe us money.

It takes to long for the agent to find a service provider. She had difficulty understanding when I explained that I had three flat tires. She kept asking if I needed a tow. The service provider was great; very concerned and reassuring after examining my truck.

I drive an RV sized Freightliner and the most recent experience was Labor Day weekend on my way to Las Vegas. Twenty miles out and blew the left front tire on the truck. I pull a 38' horse trailer with my new horse inside. It was 106 degrees outside and the service I received to get the repair and replacement of BOTH front tires is beyond my words of appreciation. I gave that service tech a big tip because he and USRider definitely provided the best roadside service I have ever received.

We had a horse trailer and horse inside in tow as the truck stopped running just 5 miles from home. But in rush hour traffic on the Interstate this was no place to be stuck with a horse. It was all I could do to keep my husband from unloading her and just riding her the 5 miles home, but since we had no wire cutters to get her off the Interstate, there was NO WAY we would take that chance!

Our USAR rep had already connected with us about 45 minutes earlier when we first suffered a mechanical failure that after a few minutes restarted and we traveled on. She connected several times during that time to see how we were doing. When we finally couldn't move any longer, she quickly found a local driver who earlier was NOT available! He was there within 40 minutes and towed the whole rig - @30' of truck and trailer - the final 5 miles home!

Since we were so close to home, we were able to find a neighbor to bring his trailer and we moved the horse from ours to his to get her on home without the unknown wait for the tow.

Thank God and USA Rider for a safe and happy ending!!

Very prompt, courteous and professional

Lockouts are handled well. Dead car was towed. Tow driver was amazing and so polite.

Always very helpful, polite and professional. Never disappointed when I have to call.

It has been nearly a year since my last service request (in Montrose, CO); thankfully, service was GREAT and I'm hoping my good luck will continue.

Very quick and professioal

Jessica has helped me 2x and exceeded my expectations each time.

We just plain ran out of fuel! We didn't have to wait long before our rig was back on the road.

It's been over a month and I still have not been reimbursed. Usually US rider is excellent.

I know most of the tow trucks in my area. The dispatch will contact the tow truck of my choosing & will route them when they are available but will find another when my choice is not available.

I have been a member for years/decades. I have always received OUTSTANDING SERVICE!

I purchase this for safety, especially when pulling the trailer with our ponies. The call was answered promptly, and the service provider arrived on time, resolved the issue quickly. Much better than the last time I tried to use the service, and basically got no help.