USRider is a 24/7 nationwide roadside assistance program for horse owners. Our membership provides coverages for vehicles and horse trailers that include:

  • Towing 
  • Tire service
  • Mobile mechanic
  • Lockout, jumpstart and fluid delivery services
  • Winchouts
  • Stabling, Vet and Farrier Referrals
  • Discounts on hotels, car rental, fuel and equine related products and services

Our dedicated staff of horse owners and enthusiasts are available 24/7 to provide white glove service in the event you experience mechanical problems that disable your vehicle or horse trailer. With USRider, you are covered in any vehicle you are traveling in, whether you are towing a horse trailer or not. With our comprehensive coverage, there is no need to carry any other roadside assistance coverage. Travel with peace of mind knowing USRider will be there to get you back on the road should unexpected vehicle or trailer problems occur.

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210 Verified Customer Reviews

210 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
176
(83.8%)
4 Shopper Approved - Review Star
19
(9%)
3 Shopper Approved - Review Star
9
(4.3%)
2 Shopper Approved - Review Star
2
(1%)
1 Shopper Approved - Review Star
4
(1.9%)


5-star reviews
100+

5-star reviews

About this Company

USRider is a 24/7 nationwide roadside assistance program for horse owners. Our membership provides coverages for vehicles and horse trailers that include:

  • Towing 
  • Tire service
  • Mobile mechanic
  • Lockout, jumpstart and fluid delivery services
  • Winchouts
  • Stabling, Vet and Farrier Referrals
  • Discounts on hotels, car rental, fuel and equine related products and services

Our dedicated staff of horse owners and enthusiasts are available 24/7 to provide white glove service in the event you experience mechanical problems that disable your vehicle or horse trailer. With USRider, you are covered in any vehicle you are traveling in, whether you are towing a horse trailer or not. With our comprehensive coverage, there is no need to carry any other roadside assistance coverage. Travel with peace of mind knowing USRider will be there to get you back on the road should unexpected vehicle or trailer problems occur.

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K
Kathleen
04/19/2023 , OK

Customer Service Rep and the tow truck driver - Yo Momma's Towing - were both very polite and professional.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

C
Clare
04/12/2023 , ME

The Member Care Specialist was excellent. However, the first company that was sent to fix my flat tire could not remove my tire (frozen lug nut). The second company was excellent. Unfortunately, it took approximately seven hours to resolve the flat tire and get me back on the road.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
1/5
Provider performance
4/5
Overall satisfaction
2/5
Likely to recommend
5/5

A
Anonymous Customer
04/07/2023

US Rider was prompt and responsive. I also really appreciated their willingness to follow up and make sure my issue was resolved.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

J
John B.
04/06/2023 , MO

I ended up not needing assistance as my vehicle started again. Called service representative and cancelled.
She did follow up to make sure I had gotten home OK.
Very professional.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
1/5
Provider performance
1/5
Overall satisfaction
4/5
Likely to recommend
5/5

D
Dennis
04/05/2023 , OR

Unfortunately the tow company did not understand what the problem was and sent the incorrect type of truck. The second truck and driver knew what to do and was very helpful.

Member Service
4/5
Dispatch resolution
4/5
Provider ETA
3/5
Provider performance
5/5
Overall satisfaction
4/5
Likely to recommend
5/5

K
Kim
04/04/2023 , NV

We had a good experience with USRider. When my truck broke down with two horses in our trailer we were having issues with our cell service. A friend stopped and let us use her cell phone. The customer service person was very patient having to use two different phone numbers to stay in touch with us to figure out where we were and how to get a tow to us. This happened in a very reasonable amount of time with options offered to try and safe us money.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

D
Deborah C.
04/04/2023

It takes to long for the agent to find a service provider. She had difficulty understanding when I explained that I had three flat tires. She kept asking if I needed a tow. The service provider was great; very concerned and reassuring after examining my truck.

Member Service
4/5
Dispatch resolution
4/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
4/5
Likely to recommend
4/5

J
Jules B.
04/04/2023 , AZ

I drive an RV sized Freightliner and the most recent experience was Labor Day weekend on my way to Las Vegas. Twenty miles out and blew the left front tire on the truck. I pull a 38' horse trailer with my new horse inside. It was 106 degrees outside and the service I received to get the repair and replacement of BOTH front tires is beyond my words of appreciation. I gave that service tech a big tip because he and USRider definitely provided the best roadside service I have ever received.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

S
So C.
04/03/2023 , OH

We had a horse trailer and horse inside in tow as the truck stopped running just 5 miles from home. But in rush hour traffic on the Interstate this was no place to be stuck with a horse. It was all I could do to keep my husband from unloading her and just riding her the 5 miles home, but since we had no wire cutters to get her off the Interstate, there was NO WAY we would take that chance!

Our USAR rep had already connected with us about 45 minutes earlier when we first suffered a mechanical failure that after a few minutes restarted and we traveled on. She connected several times during that time to see how we were doing. When we finally couldn't move any longer, she quickly found a local driver who earlier was NOT available! He was there within 40 minutes and towed the whole rig - @30' of truck and trailer - the final 5 miles home!

Since we were so close to home, we were able to find a neighbor to bring his trailer and we moved the horse from ours to his to get her on home without the unknown wait for the tow.

Thank God and USA Rider for a safe and happy ending!!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

K
Kathy
04/01/2023 , OK

Very prompt, courteous and professional

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

C
Charlotte R.
04/01/2023 , VA

Lockouts are handled well. Dead car was towed. Tow driver was amazing and so polite.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

V
VJ A.
03/30/2023 , OH

Always very helpful, polite and professional. Never disappointed when I have to call.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

T
Toni R.
03/30/2023 , TX

It has been nearly a year since my last service request (in Montrose, CO); thankfully, service was GREAT and I'm hoping my good luck will continue.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

S
Speedy
03/30/2023

Very quick and professioal

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

N
Natalie J.
03/29/2023 , MN

Jessica has helped me 2x and exceeded my expectations each time.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

D
Deb
03/29/2023 , SD

We just plain ran out of fuel! We didn't have to wait long before our rig was back on the road.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

L
ljv
03/29/2023 , CO

It's been over a month and I still have not been reimbursed. Usually US rider is excellent.

Member Service
5/5
Dispatch resolution
4/5
Provider ETA
4/5
Provider performance
5/5
Overall satisfaction
3/5
Likely to recommend
5/5

Company Response

Thank you for your comment. If we pulled up the correct account, we received your request for reimbursement on March 9th and typical processing takes 21-28 business days. The Claims Department has requested a check from the Accounting Department, which should be mailed in the next few business days! Please also feel free to reach out to our Administrative Offices at (800) 844-1409, or by email at [email protected]


K
K
03/28/2023 , NM

I know most of the tow trucks in my area. The dispatch will contact the tow truck of my choosing & will route them when they are available but will find another when my choice is not available.

Member Service
4/5
Dispatch resolution
4/5
Provider ETA
4/5
Provider performance
4/5
Overall satisfaction
4/5
Likely to recommend
4/5

P
Pat B.
03/27/2023 , OH

I have been a member for years/decades. I have always received OUTSTANDING SERVICE!

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

D
Dopey D.
03/27/2023 , OR

I purchase this for safety, especially when pulling the trailer with our ponies. The call was answered promptly, and the service provider arrived on time, resolved the issue quickly. Much better than the last time I tried to use the service, and basically got no help.

Member Service
5/5
Dispatch resolution
5/5
Provider ETA
5/5
Provider performance
5/5
Overall satisfaction
5/5
Likely to recommend
5/5

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