USRider was founded in 2000 Mark Cole. Mark was a passionate horse owner who wanted to address a need in the market to provide roadside assistance for horse owners pulling horse trailers. Mark created a 24/7 nationwide program that will provide roadside assistance services to members that experience unexpected vehilce or trailer problems. That program is the core of the USRider member benefit package that is offered today. Our membership provides coverages for vehicles and horse trailers that include:
- Towing for stadard passenger vehices, trucks and horse trailers
- Tire service - install spare if available, tire replacement if necessary
- Mobile mechanic - facilitate basic roadside repairs of the disablement allows
- Lockout, jumpstart and fluid delivery services
- Winchouts - extract vehicles or trailers from situations where vehicle is immobilized
- Stabling, Vet and Farrier Referrals
- Discounts on hotels, car rental, fuel and equine related products and services
Our dedicated staff of horse owners and enthusiasts are available 24/7 to provide white glove service in the event you experience mechanical problems that disable your vehicle or horse trailer. With USRider, you are covered in any vehicle you are traveling in, whether you are towing a horse trailer or not. With our comprehensive coverage, there is no need to carry any other roadside assistance coverage. USrider is commmitted to the welfare and saftey of our members and their horses. Travel with peace of mind knowing USRider will be there to get you back on the road should unexpected vehicle or trailer problems occur.
267 Verified Customer Reviews
267 Customer Ratings and Reviews
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4.7
Overall Star
Rating
About this Company
USRider was founded in 2000 Mark Cole. Mark was a passionate horse owner who wanted to address a need in the market to provide roadside assistance for horse owners pulling horse trailers. Mark created a 24/7 nationwide program that will provide roadside assistance services to members that experience unexpected vehilce or trailer problems. That program is the core of the USRider member benefit package that is offered today. Our membership provides coverages for vehicles and horse trailers that include:
- Towing for stadard passenger vehices, trucks and horse trailers
- Tire service - install spare if available, tire replacement if necessary
- Mobile mechanic - facilitate basic roadside repairs of the disablement allows
- Lockout, jumpstart and fluid delivery services
- Winchouts - extract vehicles or trailers from situations where vehicle is immobilized
- Stabling, Vet and Farrier Referrals
- Discounts on hotels, car rental, fuel and equine related products and services
Our dedicated staff of horse owners and enthusiasts are available 24/7 to provide white glove service in the event you experience mechanical problems that disable your vehicle or horse trailer. With USRider, you are covered in any vehicle you are traveling in, whether you are towing a horse trailer or not. With our comprehensive coverage, there is no need to carry any other roadside assistance coverage. USrider is commmitted to the welfare and saftey of our members and their horses. Travel with peace of mind knowing USRider will be there to get you back on the road should unexpected vehicle or trailer problems occur.
4 weeks ago , DE
Direct interaction with US Rider was excellent. Tow driver was super nice when he arrived, but estimated arrival time was significantly longer then initially stated and no contact was made to alert us of any delay. Driver did apologize noting that he was the only representative working that evening which is understandable, but perhaps clearer timeframe needs to be reported to US Rider so they can relay that to the customer. Doesn't shorten the wait time, but at least we would have known not to expect assistance sooner.
10/21/2023 , MO
I have used the services several times over the years. They have always responded quickly to my situation and keep me informed of the progress of the service provider. They are always courteous and always ask if we and our horses are ok. So far I have never broken down on the road while hauling horses but am confident they would handle the situation in the same manner as they always do.
10/19/2023 , WA
Very happy! Will be renewing!
10/19/2023 , CO
My truck died on I70 just outside Golden on the side of the freakin mountain. Managed to limp back to Golden and wait for a tow. USRider sent a lowboy to tow the truck to the shop and my trailer with the horse in it back to my home. Service was quick, professional and safe. Glad I upgraded my membership.
10/18/2023
Very satisfied in timeliness of arrangements made to get truck & trailer off Interstate Highway and locate a boarding facility nearby to keep our horses for 2 days while truck was being repaired.
There was a tow truck for the dusky truck and a tow truck for the trailer. Excellent service in a timely manner.
10/18/2023 , MO
We have always received an immediate response and have been helped in a timely manner by US Rider. We have also experienced extremely kind and reassuring people over the phone in difficult situations with our horses. Thank you, US Rider for always being there for us, our horses and our other vehicles!!!
10/18/2023 , WA
I am very pleased with the service I have gotten from US Rider! I've had other roadside services in the past, but found out that each state has different coverages. One wouldn't move a 5th wheel. I had rv coverage in WA and broke down in OR. To rely on one company to meet all my needs no matter the state, is very comforting to me.
10/18/2023 , AZ
Wonderful service every time I've needed a tow.
10/18/2023 , WA
In August 2023 while returning home with one of our horses and our bumper pull trailer, we had a wheel bearing failure resulting in our trailer almost loosing its wheel. The breakdown occurred in a remote stretch of road near Pullman WA. While we where waiting for a WA State Patrol to help alert drivers to our vehicle and trailer on the side of the road, we contacted US Rider for assistance on moving our trailer to a location where we could get repairs done as the trailer could not be towed at this point. US Rider kept us updated on the progress of the tow wrecker as well as arranging for transport of our horse to an overnight location with another US Rider member in the near vicinity to our breakdown. US Rider paid (with no problems or follow up on our part) to the wrecker company and while this was an unfortunate situation, they made it manageable and less stressful than it would have been otherwise. Thank you for all your help, no regrets in being a member.
10/18/2023
Did not have a roadside emergency, but needed a tow to the service company, about 40 miles away. Wonderful help with this from UU Rider.
10/18/2023 , FL
Great service just wish it was cheeper for me as I just became disabled and lost my job and now can't afford it with my two kids have also had to stop taking my kids to shows can't rush my truck braking down as it a older truck but other wise it's been great
10/18/2023
Great service and follow up
10/18/2023 , KY
I've had US Rider for quite a while, have used it enough to pay for my membership each year, and never had an issue. Several of my friends on the west coast have had horrible experiences. Guess it depends on where you live too. (I'm in the southeast)
10/18/2023 , TX
I have been VERY HAPPY with US Rider!! All the people I have talked to seem to really care what happens to both the people and the horses. Service response times have been reasonable, and they always call to check on how things went afterwards. All the service providers have been unusually courteous as well. I recommend this service to any of my horse friends who will listen!
10/17/2023 , CO
We have had to use US Rider services twice since starting membership a few months ago. We were pulling trailers both times, however, no horses (thank goodness). US Rider provided all needed services to get my husband to the nearest town. My husband has been more than satisfied on both occasions. I have recommended US Rider to several people and will continue to do so.
10/17/2023 , CO
Thank you!
10/17/2023 , OK
The service was prompt, professional and went the extra mile. I wish I could remember the women's name she was excellent. I thank her for ensuring the horses and our safety.
10/17/2023 , NC
My service for US router has always been excellent. I have had one incident a U.S riders fault but the people that came out messed up my batteries in my diesel truck. I reported this to US router so that I would not use that service again. It cost me $1400 to get my truck fixed because of the incorrect way the guy tried to jump Start my truck go to far as US router is concerned they are the greatest
10/17/2023 , ID
When I first called, I was asked if my animals and I were safe. In that order. Perfect! My animals ARE #1 Priority for me, so I was comforted that they were by USRider also. We both were - just had a stuck truck - which was resolved very quickly and easily, despite my rural location. Everyone was kind, professional, great attitude (the 'stuck' part was all my fault but no one ever judged or chastised me), and all was unstuck and good to get back on the road in no time. It was the first time I've used USRider in the nearly 5 years I have been a client/subscriber and I couldn't have been more pleased with the service. Happy Trails!
10/17/2023 , PA
The Member Care Specialist was excellent and kept in touch with me throughout the experience.
The driver who responded to my call was also excellent. Very pleasant considering it was 2:00 a.m. and dark. Would highly recommend this driver to anyone!
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