urbanbikesdirect.com Reviews

4.8 Overall Satisfaction Rating

Based on 403 Ratings

5
338 (83.9%)
4
44 (10.9%)
3
12 (3%)
2
5 (1.2%)
1
4 (1%)
250+ 5 stars in a row

Recommend This Company

4.8 Average

5
(314)
4
(49)
3
(8)
2
(3)
1
(5)

Would Buy Again

4.7 Average

5
(312)
4
(45)
3
(14)
2
(3)
1
(5)

Price Satisfaction

4.7 Average

5
(19)
4
(4)
3
(2)
2
(0)
1
(0)

Delivery Time

4.5 Average

5
(19)
4
(4)
3
(0)
2
(0)
1
(2)

Product Satisfaction

4.4 Average

5
(16)
4
(7)
3
(0)
2
(1)
1
(1)

Customer Service

4.2 Average

5
(11)
4
(4)
3
(2)
2
(0)
1
(2)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

urbanbikesdirect.com

P

Paul
Today

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

It’s my first time! But it’s been great so far
Recommend this Company
3/5
Would Buy Again
3/5
T

Torrey G.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

The were amazing and very helpful and he loves his electric bike.
Recommend this Company
5/5
Would Buy Again
5/5
T

Todd
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great customer service and great communication. Love these guys!
Recommend this Company
5/5
Would Buy Again
5/5
S

Sheryl
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Wow, these bikes are super fun! I bought it for my husband and I because we saw somebody else riding it and we had to have it!! It was pretty easy to assemble out of the package as well. Overall, I’m happy with my purchase.
Recommend this Company
5/5
Would Buy Again
5/5
J

Jim M.
3 days ago , WA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Brian was very helpful. Still waiting for my e-bike to be delivered.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
3/5
Delivery
5/5
W

William R.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Website is fine - lets see how you do with delivery and service after the sale
Recommend this Company
5/5
Would Buy Again
5/5
A

Arnulfo D.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

competitive pricing
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
G

Gary S.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Any problems I've experienced was taken caste of right away
Recommend this Company
5/5
Would Buy Again
4/5
M

Marcus P.
4 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great price and very personable when I contacted them on the phone.
Recommend this Company
5/5
Would Buy Again
5/5
A

Annamarie
5 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

It was smooth and easy. Just hope these bikes ae in stock.
Recommend this Company
5/5
Would Buy Again
5/5
A

Alex M.
5 days ago

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

I got my Jupiter x5 bike but the site did not let me know it was on backorder before I placed my order. I felt it was a little shady since the competitors were more transparent about their stock levels. They did offer price match so thank you urban bikes direct.
Recommend this Company
3/5
Would Buy Again
3/5
S

sarah
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

so far so good, appreciated the discount
Recommend this Company
5/5
Would Buy Again
5/5
S

Stephen W.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Your quick and clear responses are very much appreciated. Thanks.
Recommend this Company
5/5
Would Buy Again
5/5
F

Frank F.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Need better video to promote bike. I saw one in nyc and thought it looked cool.
Recommend this Company
4/5
Would Buy Again
5/5
D

Debbie C.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Took me a couple of tries to get my initial 5% off coupon, but I was eventually successful and checkout was a breeze.
Recommend this Company
5/5
Would Buy Again
5/5
S

Stephen W.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great selection and prices and immediate responses. Thanks
Recommend this Company
5/5
Would Buy Again
5/5
G

Gary S.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Easy to order
Recommend this Company
4/5
Would Buy Again
4/5
L

Lauren
1 week ago , MI

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

I love mu bike. Excellent customer service. Prompt delivery time
Recommend this Company
5/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
5/5
CustomerService
3/5
Delivery
5/5
A

Antonio C.
1 week ago , TX

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

So far your products look awesome.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
T

Teresa B.
1 week ago , AR

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

This is the second bike I have ordered. Fell in love with the first one so much I wanted a second one for my condo upstate!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
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