uKnowKids keeps kids safe on their iPhones, iPads, iPods, and Android mobile phones by giving parents an inside look at their social network activities, text messages, iMessages, phone calls, digital contacts, installed mobile apps, and photos they share with their friends and strangers.

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1,404 Verified Customer Reviews

1,404 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.4

Overall Star
Rating

5 Shopper Approved - Review Star
834
(59.4%)
4 Shopper Approved - Review Star
333
(23.7%)
3 Shopper Approved - Review Star
201
(14.3%)
2 Shopper Approved - Review Star
15
(1.1%)
1 Shopper Approved - Review Star
21
(1.5%)

Price Satisfaction
4.2
5 Shopper Approved - Review Star
57
4 Shopper Approved - Review Star
20
3 Shopper Approved - Review Star
19
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
5
Customer Service
4.2
5 Shopper Approved - Review Star
18
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
4
Product Satisfaction
4.0
5 Shopper Approved - Review Star
47
4 Shopper Approved - Review Star
24
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
5
SHOW DETAILS

5-star reviews
750+

5-star reviews

About this Company

uKnowKids keeps kids safe on their iPhones, iPads, iPods, and Android mobile phones by giving parents an inside look at their social network activities, text messages, iMessages, phone calls, digital contacts, installed mobile apps, and photos they share with their friends and strangers.

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D
Disappointed P.
07/10/2018 , NC

We needed this for cell phone messages and to see when cursing was being used, the mobile feature was not available for Apple iPhones. The app needed, uKnowMobile, is not an app in the App Store, which made the entire package ($140) pointless. Very disappointed. The service call wasn't even helpful when setting it up.

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5

Company Response

Hello. My name is Steve Woda, the CEO of uKnowKids.

I think there is some MAJOR confusion on your part about how our service works, and for that, I apologize.

The uKnowMobile app was removed by us from the App Store because it has ZERO functionality that is not already provided within our service elsewhere. We specifically tell you that within the Setup Process... That the uKnowMobile app is optional and has no major functionality that we don't already provide to you elsewhere. However, we must not have made that point strong enough for you.

To repeat, you do not need the uKnowMobile app at all. It is redundant to other features and technologies that we provide that are more reliable and user friendly.

If you are looking to monitor iPhone text messages, we can help you do that with two different methods.. data stored locally and data stored in iCloud. The uKnowMobile app does not help you with text message monitoring at all.

If you want location services, you can download our free uKnowFamily mobile app that provides a brand new, terrific family location service for free.

If you need help getting uKnowKids set up for your kids, we will be happy to help with a Setup Phone call. You can schedule that Setup Call here... https://www.uknowkids.com/calendar/

Please let us know what we can do to assist you. We are happy to help AND to explain why the uKnowMobile app is irrelevant to the features that you desire.

Sincerely,
Steve Woda

A
Anonymous Customer
07/10/2018 , MS

Excellent program for parents to monitor their children.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

H
Heidi
04/26/2018 , CA

Tim Cooper at Uknowkids was extremely patient and knowledgeable with the trouble I was having which ended up being something I had done on my end to change the data I wasn't able to see. He quickly helped me resolve my problem and I was back up and running the same day. We have loved having the ability to monitor our two teen boy's activity online. Peace of mind is wonderful! Worth every penny and more.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

J
JMG
03/08/2018

I have spent countless hours every day for over a week trying to connect to the iclud. I am so tired of sending emials and making appointments for phone calls that get nothign accomplished. STILL cant get me connected! WASTE OF MONEY!

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5

S
Sam
01/17/2018 , FL

Thank you uKnowKids!!! You have become invaluable to me and my wife in parenting our two kids. Again, thanks.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

K
Kim H.
12/14/2017 , TN

I love this parent tool!

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

D
donna
12/07/2017 , IN

The customer service with uKnowKids scheduled an appointment to call me, then spent 40 minutes on the phone, walking me through setting up the system, and trouble-shooting when my computer wouldn't access information on my child's phone. He answered all of my questions, and the system is working. I highly recommend uKnowKids to parents.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Reed
10/26/2017 , SC

I was amazed at how well the system works and at the lnowledge level of the customer service person I spoke with.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

A
Andy K.
10/24/2017 , CT

Although I did not purchase the product as of yet, the person who called me back was most helpful in answering all of my questions. Very professional and well informed.

Product Satisfaction
3/5
Price
3/5
Customer Service
5/5

K
K E.
09/15/2017 , MI

Great company and I like the 1-on-1 set-up assistance...

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

A
Anonymous Customer
06/18/2017

I signed up in January, but it my account has not been working since March due to issues with the icloud accounts.
I have been in contact with customer service and they are working with me to resolve the issues. In the meantime I am getting refunded for the time the account is not usable.
I am not happy that the account is not working, but understand that is not the fault of uknowkids, and I am glad that they are trying to help and not charging for the duration of time it is unusable.

Product Satisfaction
2/5
Price
5/5
Customer Service
5/5

E
Shopper Approved - Verified Customer Eliza U.
06/06/2017

Thank you for sending me info to save money.


J
Shopper Approved - Verified Customer Jackie D.
05/24/2017 , IL

I have been affected by the iCloud "lock out" and have not been able to utilize the program to its full potential yet.

Product Satisfaction
4/5
Price
5/5

L
Laura F.
05/22/2017

Ordering is easy


C
Chelsie B.
05/21/2017

Easy to setup


M
Matthew C.
05/20/2017

Great


T
Traci N.
05/18/2017

Very difficult to download and get set up for phones


C
Catherine J.
04/05/2017 , NY

I do not like their customer support system. Everything is done by email which makes for a drawn out process. However, after a few emails I was able you schedule a phone appt which proved to be extremely helpful. After a 10 min call, my acct was up and running.

Product Satisfaction
5/5
Price
5/5
Customer Service
4/5

D
Shopper Approved - Verified Customer Dawn
04/02/2017 , KS

We are still working on issues.

Product Satisfaction
3/5
Price
4/5
Customer Service
2/5

T
Tommy M.
04/02/2017

Great


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