The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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2,718 Verified Customer Reviews

2,718 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
2464
(90.7%)
4 Shopper Approved - Review Star
97
(3.6%)
3 Shopper Approved - Review Star
34
(1.3%)
2 Shopper Approved - Review Star
18
(0.7%)
1 Shopper Approved - Review Star
105
(3.9%)

Agent Knowledge
4.8
5 Shopper Approved - Review Star
2560
4 Shopper Approved - Review Star
36
3 Shopper Approved - Review Star
16
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
77
Technical Support
4.8
5 Shopper Approved - Review Star
2496
4 Shopper Approved - Review Star
73
3 Shopper Approved - Review Star
27
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
110
Answer speed
4.8
5 Shopper Approved - Review Star
2386
4 Shopper Approved - Review Star
178
3 Shopper Approved - Review Star
54
2 Shopper Approved - Review Star
23
1 Shopper Approved - Review Star
76
Customer Service
2.3
5 Shopper Approved - Review Star
39
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
14
1 Shopper Approved - Review Star
80

About This Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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S
Steve K.
2 days ago , MN

She entered a case and before she could give me numbers-we got cut off
She immediately called me back -which was very impressive
Thank you

Customer Service
5/5
Technical Support
5/5
Agent Knowledge
5/5
Answer speed
5/5

M
Mr J.
3 days ago , FL

Many thanks. It's great when customers service is alive and well.

Customer Service
5/5
Technical Support
5/5
Agent Knowledge
5/5
Answer speed
5/5

R
Rick D.
5 days ago , CA

Needed screws to complete cabinet which are being sent.

Customer Service
5/5
Technical Support
5/5
Agent Knowledge
5/5
Answer speed
3/5

C
Chris
6 days ago

I called Twin Star, because I ordered a tv stand from Wayfair and it was missing all the hardware. This was the second time that this happened to me. The customer service agent was very helpful and did his best to correct the issue. There is just one suggestion that I have.There should be some kind of a compensation or credit, since this is the second time that I've had to deal with this problem.

Customer Service
5/5
Technical Support
5/5
Agent Knowledge
5/5
Answer speed
5/5

P
Pat
1 week ago

There wasn't any resolution to my issue with a 5 year old wine cooler that no longer cools and no option for part replacement or insert replacement

Customer Service
1/5
Answer speed
2/5
Technical Support
1/5
Agent Knowledge
2/5

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