twinstarhome.com Reviews

About this Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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2,798 Verified Customer Reviews

2,798 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
2533
(90.5%)
4 Shopper Approved - Review Star
98
(3.5%)
3 Shopper Approved - Review Star
35
(1.3%)
2 Shopper Approved - Review Star
19
(0.7%)
1 Shopper Approved - Review Star
113
(4%)

Agent Knowledge
4.8
5 Shopper Approved - Review Star
2629
4 Shopper Approved - Review Star
41
3 Shopper Approved - Review Star
16
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
83
Technical Support
4.8
5 Shopper Approved - Review Star
2561
4 Shopper Approved - Review Star
76
3 Shopper Approved - Review Star
29
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
120
Answer speed
4.8
5 Shopper Approved - Review Star
2450
4 Shopper Approved - Review Star
183
3 Shopper Approved - Review Star
59
2 Shopper Approved - Review Star
26
1 Shopper Approved - Review Star
79
Customer Service
2.9
5 Shopper Approved - Review Star
85
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
15
1 Shopper Approved - Review Star
87

5 years collecting reviews

About This Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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J
JM
Today , AB

Great experience overall , thanks.

Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

M
Mandy V.
Today

I received the best customer service from Cynthia she was so patient and kind.

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

E
Excellent C.
3 days ago , NC

The Representative Gigi was very professionnel, helpful & informative. She gave me a ticket no. ordered my part & advised me of the cost. She said some was on backorder & I would be contacted when it is available. Excellent Customer Service!

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

A
Anonymous Customer
6 days ago , OH

Gigi was helpful in trying to resolve my technical issue.

Customer Service
5/5
Agent Knowledge
5/5
Answer speed
4/5
Technical Support
5/5

N
Nancy F.
1 week ago , PA

Gigi was very professional and informative in helping to resolve the issue with my new vanity. Pictures and receipt were forwarded to her to start the process of replacing damaged items. She provided excellent customer service and was very helpful in explaining the process.'

Nancy Fedullo

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

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