twinstarhome.com Reviews

About this Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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2,932 Verified Customer Reviews

2,932 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
2658
(90.7%)
4 Shopper Approved - Review Star
105
(3.6%)
3 Shopper Approved - Review Star
35
(1.2%)
2 Shopper Approved - Review Star
19
(0.6%)
1 Shopper Approved - Review Star
115
(3.9%)

Agent Knowledge
4.8
5 Shopper Approved - Review Star
2756
4 Shopper Approved - Review Star
45
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
85
Technical Support
4.8
5 Shopper Approved - Review Star
2685
4 Shopper Approved - Review Star
82
3 Shopper Approved - Review Star
30
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
123
Answer speed
4.8
5 Shopper Approved - Review Star
2566
4 Shopper Approved - Review Star
196
3 Shopper Approved - Review Star
61
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
81
Customer Service
3.6
5 Shopper Approved - Review Star
188
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
16
1 Shopper Approved - Review Star
89
SHOW DETAILS

About this Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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R
Rajasekaran
2 days ago , SC

I got a good support to fix my issue over the phone from GIGI

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

B
Brian D.
2 days ago , PA

Gigi was was helpful

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

L
Lee
2 days ago , MO

Everything worked out wonderfully. Currently awaiting my part to fix my heater before the winter. Thank you Gigi!

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

T
TW
3 days ago , CA

Electrical cord for desk is frayed. Racelli quickly solved the issue and sent a replacement cord.

Customer Service
5/5
Agent Knowledge
5/5
Answer speed
5/5
Technical Support
5/5

A
Anonymous Customer
3 days ago , WA

I bought an adjustable height desk from Costco and the wireless charger was not working. I called to Twin Star customer service and Gigi was quick and helpful and ordered a replacement part for me!

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

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