twinstarhome.com Reviews

4.9 Overall Satisfaction Rating

Based on 2,555 Ratings

5
2412 (94.4%)
4
85 (3.3%)
3
27 (1.1%)
2
7 (0.3%)
1
24 (0.9%)
2,250+ 5 stars in a row

Agent Knowledge

4.9 Average

5
(2,494)
4
(26)
3
(7)
2
(9)
1
(17)

Technical Support

4.9 Average

5
(2,442)
4
(64)
3
(19)
2
(5)
1
(24)

Answer speed

4.9 Average

5
(2,333)
4
(157)
3
(39)
2
(7)
1
(18)

Customer Service

2.4 Average

5
(5)
4
(0)
3
(0)
2
(3)
1
(8)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

twinstarhome.com

About Us

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

J

JJ
5 days ago , FL

1.0
Overall Satisfaction Rating

The wireless charger on our desk doesn't work. I called the day we bought it and was told someone would call me back in 48 hours. I had to call back the 5th day. Now I'm told I have to return the desk to Costco. The first call I was told you could send us a part. A complete waste of my time. I'm not sure I trust a second desk.
CustomerService
1/5
Technical Support
1.0
Agent Knowledge
5.0
Answer speed
5.0
L

Laura
6 days ago , AZ

1.0
Overall Satisfaction Rating

I would like to register my new product but your system isn't taking the model number. I was told to not worry about it and just call when I have a problem and keep the receipt. I asked the customer service rep what if there's a recall on the item how are you going to know that I have it and she said just call us and I said but if somebody else has the issue how am I supposed to know. Also you guys close the ticket without even talking to me. I hope that someone reaches out to me soon. Thank you
Technical Support
1.0
Agent Knowledge
1.0
Answer speed
1.0
K

K F.
1 week ago , AZ

5.0
Overall Satisfaction Rating

easily explained how to use the remote
CustomerService
5/5
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
D

Debra
1 week ago , FL

5.0
Overall Satisfaction Rating

Marqasiesha has excellent customer service skills.
CustomerService
5/5
Answer speed
5.0
Technical Support
5.0
Agent Knowledge
5.0
J

John
1 week ago , SC

2.0
Overall Satisfaction Rating

I have a Duraflame Fireplace Heater that was purchased from Lowes about 10 years ago. There was two different wattage bulbs in the manual I downloaded. The CSR was able to provide the correct information. A great help. Thank you John
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
D

Dan
1 week ago , CO

5.0
Overall Satisfaction Rating

I received exceptional warranty department service for replacement of my fireplace. Twinstar does not make my model anymore and offered a replacement that was a different model. I was able to find my model at one of their distributors and they coordinated with them, and I received the model I originally had. Thank You.
CustomerService
5/5
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
A

Anonymous Customer
1 week ago

2.0
Overall Satisfaction Rating

Need to see what if anything a repairman may need to do to get heater working.
Technical Support
1.0
Agent Knowledge
1.0
Answer speed
1.0
J

JRB R.
2 weeks ago , NH

1.0
Overall Satisfaction Rating

Will never install your products again. Contacting BBB
CustomerService
1/5
Technical Support
1.0
Agent Knowledge
1.0
Answer speed
1.0
A

Anonymous Customer
2 weeks ago

1.0
Overall Satisfaction Rating

The company failed to respond timely ( I called three times) Was told they would not sell to me as I was 'just a customer ' and not a dealer

I purchased a competitive company's product and said ' Good bye Twinstar''.

Good luck with your business.

Lloyd Shirley
CustomerService
1/5
Answer speed
1.0
Technical Support
1.0
Agent Knowledge
1.0
G

G W.
2 weeks ago

1.0
Overall Satisfaction Rating

Not at all happy, could not get replacement remote,
Technical Support
1.0
Agent Knowledge
1.0
Answer speed
1.0
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