twinstarhome.com Reviews

4.9 Overall Satisfaction Rating

Based on 2,045 Ratings

5
1943 (95%)
4
66 (3.2%)
3
20 (1%)
2
5 (0.2%)
1
11 (0.5%)
1,750+ 5 stars in a row

Agent Knowledge

5 Average

5
(2,003)
4
(23)
3
(4)
2
(9)
1
(5)

Technical Support

4.9 Average

5
(1,965)
4
(51)
3
(14)
2
(5)
1
(10)

Answer speed

4.9 Average

5
(1,891)
4
(122)
3
(21)
2
(4)
1
(7)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

twinstarhome.com

About Us

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

J

Joan W.
3 days ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Good overall experience"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
A

Anonymous Customer
3 days ago , BC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Excellent I'd use them again the fireplace is very cool and so is the customer service"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
M

Maryann S.
4 days ago , CO

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Happy with the overall experience"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
L

Leslie E.
4 days ago , VA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Very satisfied with the customer service "
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
C

Carol P.
5 days ago , WI

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great overall experience with Twinstar"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
K

Keven N.
1 week ago , NL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Good overall experience with Twinstar"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
L

Lindsay M.
1 week ago , IL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Excellent "
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
M

Mary C.
1 week ago , WI

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Wonderful "
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
F

FRANK P.
1 week ago , ON

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great level of technical support"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
J

Jeff
1 week ago , KS

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Very satisfying I got the information I needed"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
S

Sharon G.
1 week ago , TX

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Yes I was satisfied with our overall experience. The agent was very courteous to me. And in the near future I will be getting back with y'all to purchase some items for my Fireplace "
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
S

Savana J.
1 week ago , MO

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Good overall experience with there customer service"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
K

Kay J.
1 week ago , SC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great overall experience"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
M

Mark B.
1 week ago , WA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great overall experience"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
C

Charles B.
2 weeks ago , FL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great overall experience"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
M

Matt H.
2 weeks ago , FL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Helpful !"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
J

Junior P.
2 weeks ago , FL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Agent was very helpful"
Answer speed
5.0
Agent Knowledge
2.0
Technical Support
5.0
R

Randy H.
2 weeks ago , NV

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Good overall experience with twinstar"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
F

Frida N.
2 weeks ago , FL

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Excellent"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
M

Maggie T.
2 weeks ago , GA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"satisfied with the level of technical support"
Answer speed
5.0
Agent Knowledge
5.0
Technical Support
5.0
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