twinstarhome.com Reviews

About this Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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2,936 Verified Customer Reviews

2,936 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
2662
(90.7%)
4 Shopper Approved - Review Star
105
(3.6%)
3 Shopper Approved - Review Star
35
(1.2%)
2 Shopper Approved - Review Star
19
(0.6%)
1 Shopper Approved - Review Star
115
(3.9%)

Agent Knowledge
4.8
5 Shopper Approved - Review Star
2760
4 Shopper Approved - Review Star
45
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
85
Technical Support
4.8
5 Shopper Approved - Review Star
2689
4 Shopper Approved - Review Star
82
3 Shopper Approved - Review Star
30
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
123
Answer speed
4.8
5 Shopper Approved - Review Star
2570
4 Shopper Approved - Review Star
196
3 Shopper Approved - Review Star
61
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
81
Customer Service
3.6
5 Shopper Approved - Review Star
191
4 Shopper Approved - Review Star
14
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
16
1 Shopper Approved - Review Star
89
SHOW DETAILS

About this Company

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

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C
Chad
Today , MN

Gihan helped me and was great. Took care of all the questions.

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

B
BG
1 day ago , WI

Excellent Customer Service. Fast and detailed. Maizie did a wonderful job. Got to the problem and part needed fast. Part not in stock, but order placed.

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

N
Nirjhari
2 days ago , ON

The customer service representative was very helpful and fixed the issue I had!

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

M
[email protected]
3 days ago , WI

Gihan Zachery was excellent. Exceeded my expectations. She is professional and friendly. I didn't really know what I needed. She knew the products so well, she was able to help me find what I needed and to get me the right product.

Agent Knowledge
5/5
Answer speed
5/5
Technical Support
5/5

R
Rajasekaran
6 days ago , SC

I got a good support to fix my issue over the phone from GIGI

Customer Service
5/5
Answer speed
5/5
Agent Knowledge
5/5
Technical Support
5/5

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