twinstarhome.com Reviews

4.8 Overall Satisfaction Rating

Based on 2,631 Ratings

5
2428 (92.3%)
4
91 (3.5%)
3
31 (1.2%)
2
13 (0.5%)
1
68 (2.6%)
2,250+ 5 stars in a row

Agent Knowledge

4.9 Average

5
(2,517)
4
(28)
3
(11)
2
(17)
1
(56)

Technical Support

4.8 Average

5
(2,460)
4
(68)
3
(20)
2
(7)
1
(75)

Answer speed

4.8 Average

5
(2,347)
4
(165)
3
(46)
2
(14)
1
(58)

Customer Service

1.9 Average

5
(14)
4
(0)
3
(3)
2
(8)
1
(51)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

twinstarhome.com

About Us

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

R

Ross
3 weeks ago , NY Featured Review Bade

1.0
Overall Satisfaction Rating

parts for my twin star fireplace not available. WHY.
And customer service is the worst why would you send call to a foreign country.
unreal
CustomerService
1/5
Answer speed
1.0
Agent Knowledge
1.0
Technical Support
1.0
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