twinstarhome.com Reviews

4.9 Overall Satisfaction Rating

Based on 2,535 Ratings

5
2406 (94.9%)
4
84 (3.3%)
3
27 (1.1%)
2
5 (0.2%)
1
13 (0.5%)
2,250+ 5 stars in a row

Agent Knowledge

5 Average

5
(2,486)
4
(26)
3
(5)
2
(9)
1
(7)

Technical Support

4.9 Average

5
(2,435)
4
(64)
3
(18)
2
(5)
1
(12)

Answer speed

4.9 Average

5
(2,326)
4
(156)
3
(37)
2
(7)
1
(8)

Customer Service

2.3 Average

5
(1)
4
(0)
3
(0)
2
(1)
1
(2)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

twinstarhome.com

About Us

The home is one of the most sacred places, where everything is more personal, and where memories are made. At Twin Star Home, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

As the longtime leader in electric fireplaces, we will continue to innovate in that category, and further expand our assortment of TV/media furniture into a broader collection of home furnishings designed for office, living room, and multi-functional living.

Our focus is on creating design-rich home furnishings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

S

===> Shawna
Today , MI

1.0
Overall Satisfaction Rating

I'm not available for calls during the day. I cannot get ahold of anyone for my problem. Highly dissatisfied. Will not be purchasing any more products from this company.
CustomerService
1/5
Technical Support
1.0
Agent Knowledge
1.0
Answer speed
1.0
D

===> Don K.
1 day ago , CO

1.0
Overall Satisfaction Rating

I have had one of your variable height desks for two months and it still doesn't work. Despite several tickets and calls with customer service, I still don't have a replacement motor, as I was promised. All I get are excuses. Promised calls from technicians never occur, and to date, I am exceptionally dissatisfied with Twin-Star. I can honestly tell you I will never recommend a twin-star product to a friend. One of your questions asked about my satisfaction with your technical support. So far, there has been ZERO technical support!!
CustomerService
1/5
Technical Support
1.0
Agent Knowledge
1.0
Answer speed
3.0
J

===> John
2 days ago , FL

5.0
Overall Satisfaction Rating

Awesome overall experience with twinstar!!
CustomerService
5/5
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
P

===> Patrick R.
08/02/2020 , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

This is not on Jasmine who was awesome, I would like email response on updates and how to make phone appointments for a call back.
CustomerService
2/5
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
A

===> Anonymous Customer
03/24/2020 , OH

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Satisfied. It took a few calls, but they did send a part to fix the problem.
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
B

===> Beth B.
03/24/2020 , PA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very satisfied
Answer speed
5.0
Technical Support
5.0
Agent Knowledge
5.0
B

===> Beryl W.
03/21/2020 , AZ

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very helpful

why do these blowers only work for such a short time. Very noisy or making surging sound when heat is blowing
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
G

===> Gerald K.
03/19/2020 , NY

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great experience
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
M

===> Milton F.
03/17/2020 , VA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

VERY HELPFUL AND GREAT WORK
Answer speed
5.0
Technical Support
5.0
Agent Knowledge
5.0
B

===> Bobby M.
03/17/2020 , RI

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Efficient and professional
Technical Support
5.0
Agent Knowledge
5.0
Answer speed
5.0
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