truehealthlabs.com Reviews

Smith
2 weeks ago

Fast and easy.

Morgan
2 weeks ago , CO

Update: I paid the extra $20 to get my kit in 2 days, it took 4 days. I've reached out to customer service and have heard nothing back. I don't even know if you received my test at this point!

The experience has been lacking, the directions for the kit aren't super clear, I haven't heard a thing from customer service and I have no idea where my results are or if they are coming... I am request a refund for the extra $20 I paid for faster shipping as it took 4 days instead of 2.

William C.
2 weeks ago , OH

Once you place the item in the cart you are not prompted about what you should do next. I pressed the cart button and I was taken to the page where I pay. So, I paid and there is no information about how to complete the testing process. All I know is that I am going to receive a kit. I understand that there will be instructions about how to use the kit. Overall, I think that the order process is not intuitive enough. The print is way to small.

William G.
4 weeks ago

the check out had errors

Brad H.
07/03/2021 , MI

I purchased the kit and received it in a timely manner. I returned the sample and have not received a confirmation that the sample made it back to the testing site. Closing that loop might bring more peace of mind to the patient during this process.