truckpartsuperstore.ca Reviews
About this CompanyWe are truck enthusiasts from Alberta, Canada that desire nothing more than getting the best truck parts and accessories to our customers all over Canada. While doing this, we want to save you time and money by shipping direct from Canadian warehouses. We offer free shipping on orders over $100 to save our customers money!
We run what we sell, which means we have hands-on experience with the majority of the products on our website. This allows us to answer our customer questions in a way that not many other sellers can. Try it out!
While we pride ourselves on being competitive upfront, we understand that some retailers may offer better pricing on certain items. This is why we offer a price match policy. Check out our terms and conditions for more information!
633 Verified Customer Reviews
633 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
About This Company
We are truck enthusiasts from Alberta, Canada that desire nothing more than getting the best truck parts and accessories to our customers all over Canada. While doing this, we want to save you time and money by shipping direct from Canadian warehouses. We offer free shipping on orders over $100 to save our customers money!
We run what we sell, which means we have hands-on experience with the majority of the products on our website. This allows us to answer our customer questions in a way that not many other sellers can. Try it out!
While we pride ourselves on being competitive upfront, we understand that some retailers may offer better pricing on certain items. This is why we offer a price match policy. Check out our terms and conditions for more information!
Ron S.1 day ago , Ontario
Great products easy shopping
Mark R.Today , Saskatchewan
You need to to update your websites vehicle information as it gives the wrong information on some vehicle specifications as I was caught out by it and charged for it
1 Product Review
Mark R. - 4 weeks ago
Mark R. - Today
Your website gave me the wrong details for my vehicle so had to send it back of which you charged me so not really impressed with your after sales team
Sean E.1 day ago , British Columbia
I cancelled my order after 3 days and I was still only given store credit instead of a full refund. Even though my part was weeks away from being sent from the manufacturer. I understand the policy is 2 days, but what's the difference when it is weeks away anyway. I used my credit and service and shipping times were great. Minor frustrations, but most likely won't shop from them again since there are so many online stores and customer service is a huge factor.
Company Response
You originally ordered a special order item. Once these items are ordered on your behalf with the manufacturer, which had already occurred prior to your request to cancel, they cannot be cancelled with the manufacturer.
As such, when this item arrives, we will be forced to stock an item which we had no intention of ever stocking, with no sales history on the item. This is the reason we will apply either a restocking fee or cancel to store credit only - to recoup some of the cost of the dead stock. Most retailers will not go as far as offering these options. Most times special order items are not cancellable, non-refundable, and non-returnable - period.
The definition of customer service is "the assistance and advice provided by a company to those people who buy or use its products or services."
Respectfully, we believe the level of customer service, as defined above, provided to you did not warrant a 2-star review. It appears this review is as a result of disagreeing with and not fully understanding the reasons why policies exist.
Oliver F.2 days ago , Quebec
lots of parts
Alvin Q.2 days ago , ON
Easy shopping, quick checkout and even faster shipping.
Alvin Q. - 2 days ago
I was happy to see that Truck Part had thisbbasket on sale. Shipping was amazingly quick and product came in perfect condition.
Alvin Q. - 2 days ago
Ordered these to go with my Xtray and the shipping was amazing and quick. Came in as described and easily installed.
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