1 day ago , Ontario
Great products easy shopping
Today , Saskatchewan
You need to to update your websites vehicle information as it gives the wrong information on some vehicle specifications as I was caught out by it and charged for it
1 day ago , British Columbia
I cancelled my order after 3 days and I was still only given store credit instead of a full refund. Even though my part was weeks away from being sent from the manufacturer. I understand the policy is 2 days, but what's the difference when it is weeks away anyway. I used my credit and service and shipping times were great. Minor frustrations, but most likely won't shop from them again since there are so many online stores and customer service is a huge factor.
You originally ordered a special order item. Once these items are ordered on your behalf with the manufacturer, which had already occurred prior to your request to cancel, they cannot be cancelled with the manufacturer.
As such, when this item arrives, we will be forced to stock an item which we had no intention of ever stocking, with no sales history on the item. This is the reason we will apply either a restocking fee or cancel to store credit only - to recoup some of the cost of the dead stock. Most retailers will not go as far as offering these options. Most times special order items are not cancellable, non-refundable, and non-returnable - period.
The definition of customer service is "the assistance and advice provided by a company to those people who buy or use its products or services."
Respectfully, we believe the level of customer service, as defined above, provided to you did not warrant a 2-star review. It appears this review is as a result of disagreeing with and not fully understanding the reasons why policies exist.
2 days ago , Quebec
lots of parts
2 days ago , ON
Easy shopping, quick checkout and even faster shipping.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You