We received a response on January 13th confirming our order and a likelihood report. We responded on the 15th with additional questions and information. After that, we never received another response. We tried calling and sending additional emails to Ashley Burr but never heard back. Due to the lack of response, we decided to cancel our order (request 7464). I spoke on the phone with Emeko, who was very helpful, to cancel our request and submitted it in writing on the 21st.