"I really need the manual for my old backhoe and when I went to download, I could not get it to happen ... no doubt due to my terrible rural Verizon service. Had to leave town for two days and asked Tradebit to keep the download available. They responded helpfully, immediately. Went to my local library and got it downloaded quickly on the WIFI there. Tradebit followed up to make sure I got it. Very nice to deal with."