toolpartspro.com Reviews
33,565 Verified Customer Reviews
33,565 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.5
Overall Star
Rating
5-star reviews
micah B.07/10/2017
Loved the ease of looking parts and availability!
Joel07/10/2017 , NC
After clicking on the item i wished to buy it was not easy after that point at all. Not clear on option buttons to click on and took 3 times as long as it should. Other than that i am pleased. Shipping could be faster, when you need tools, you need them asap. I order from many many places and most get here in 2 days with no extra expense.
Company Response
Thank you for your feed back.
Mike W.07/10/2017 , TN
Was apparently back-ordered, took a long time to ship.
Frederick H.07/10/2017
Never got my parts never got an answer to my frequent inquiries about my part never got a shipping confirmation never got anything never planning on ordering again I've got a customer stock and waiting I can't tell him anything about it
Company Response
Thank you for shopping with us and taking time to leave your valuable feedback.
I have checked and we have no record of any calls or emails to us in regards to order status. If you did not get the email with the shipping estimate of 7-14 days the day you placed you order, please check your junk/spam filter. I checked your order and it shipped within the estimated shipping given to you in that email. In the future please feel free to call us for a stock check prior to placing your order if you are pressed for time.
Apologies for any inconvenience.
Good day,
ToolpartsPro Care
Richard S.07/10/2017
good online experience
Pete B.07/10/2017
no commet
James O.07/10/2017
First use, seems easy enough
Ronald07/10/2017
good
Patrick M.07/10/2017
OK
Native A.07/10/2017
Found what I needed and hope its the right part.
Matthew G.07/10/2017
Woooo!
Kerry C.07/10/2017
They have everything for every kind of tool! Will definitely shop here anytime I need to fix a power tool.
Bradley H.07/10/2017
Easy to find parts thanks
Ryan H.07/10/2017
Very good website and easy to navigate.
Christina W.07/10/2017
Easy to navigate this website
Chris B.07/10/2017
Had the part I needed. If it gets here in a reasonable amount of time, I'll be highly satisfied.
Anonymous Customer07/09/2017
Funny you should ask me for a review. I'm still waiting for part of my order.
Company Response
Thank you for taking the time to rate us, looks like we notified you last month that the last item pending on your order is back ordered with the manufacturer. If you do not see our emails in your inbox please check your spam/junk mail folder as they sometimes wind up there.
Update:
We're extremely sorry for the inconvenience of prolonged delay. Your order was shipped on 17th of this month with a tracking ID provided to you in email and arrived at your doorstep on July 21st.
We can't apologize enough for the delay and hope you will have a fixed tool soon.
Good day,
ToolpartsPro Care
Brian S.07/09/2017
Your website was a pleasure to use, easy to navigate and find the need part. The proof will be in the pudding though. That is to say how long it takes the needed part to arrive
David H.07/09/2017 , WV
Your website was very easy to use but not satisfied with how long it took for the delivery
Company Response
Thank you for your feedback. Looks like we picked up your order Monday the 19th and it shipped the 29th. That is 9 business days which is with in the shipping estimate (1-2 weeks) given on the website and the order confirmation emailed to you the day you placed your order. In the future please feel free to call in for a stock check if you are pressed for time.
Henry H.07/09/2017 , NC
I ordered a band saw belt June 18th, today is July 9th and I still haven't received the part. Called several times only to get an automated service saying they are all busy please try to call back later, called on several different days, the same thing. Emailed them and finally got a reply that my order is on a nationwide backorder and they will let me know when it comes in. I They should provide this info on their website for people that don't have time to wait so they can move on to other options. I am very dissatisfied and still waiting on my part.
Henry Hobbs
Company Response
Thank you for taking the time to give us your feedback. We special ordered your item with the manufacturer and advised you of the back order status as soon as the manufacturer let us know. The item you ordered is a special order item and we are unfortunately at the manufacturer's mercy. In the future please leave us a voicemail as those are answered daily. We will ship your item as soon as it arrives in our warehouse.
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