TOMY has been a pioneer in biotechnology since 1958, providing high-quality instruments and superior services to labs around the world. Our focus on enhancing human lives through science has led us to design products specifically for research labs that help researchers concentrate on their work.
Our highly functional and intuitive lab equipment, including autoclaves and centrifuges made by experts in Japan, enables labs to run smoothly, allowing researchers to focus on their research. We believe that the right equipment helps labs run better, and we work closely with labs to find custom solutions that meet their needs.
TOMY's products and services are simple, reliable, and available worldwide, with Amuza Inc. serving customers in the United States, Canada, and Mexico. Amuza is committed to providing superior customer service, ensuring that our customers have access to the information they need to make informed decisions about autoclaves and centrifuges.
At TOMY, we believe that every lab can be run efficiently, and we strive to be the go-to resource for understanding autoclaves and centrifuges. Our commitment to superior customer service means that we are always available to help our customers with their needs. We believe that our products and services can make a positive impact on research, life, and the world, and we are proud to be a part of that.
13 Verified Customer Reviews
13 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About this Company
TOMY has been a pioneer in biotechnology since 1958, providing high-quality instruments and superior services to labs around the world. Our focus on enhancing human lives through science has led us to design products specifically for research labs that help researchers concentrate on their work.
Our highly functional and intuitive lab equipment, including autoclaves and centrifuges made by experts in Japan, enables labs to run smoothly, allowing researchers to focus on their research. We believe that the right equipment helps labs run better, and we work closely with labs to find custom solutions that meet their needs.
TOMY's products and services are simple, reliable, and available worldwide, with Amuza Inc. serving customers in the United States, Canada, and Mexico. Amuza is committed to providing superior customer service, ensuring that our customers have access to the information they need to make informed decisions about autoclaves and centrifuges.
At TOMY, we believe that every lab can be run efficiently, and we strive to be the go-to resource for understanding autoclaves and centrifuges. Our commitment to superior customer service means that we are always available to help our customers with their needs. We believe that our products and services can make a positive impact on research, life, and the world, and we are proud to be a part of that.
Anonymous Customer09/09/2022
NONE
1 Product Review
Marshall T.08/05/2022 , CA
Their tech support knew what the problem was with our Tomy Autoclaves and suggested the correct part to fix them.
Merchant Response
08/05/2022
It cost $105 for the 12 rubber feet and $48 to ship it to me Fedex 2-Day, which took in total two weeks after the order was placed. The feet work to lift the unit to address a design flaw in the Tomy SX autoclaves whereby the foot switch does not have enough clearance for full actuaction.
Sophia B.03/22/2022
Good
03/22/2022
Great gets the job done woohoo
Anonymous Customer02/09/2022 , IA
Received prompt customer service with every issue. The same customer service agent (Jordan Bobbs) handled the initial sale and maintained an open line of communication to resolve any issues right away.
02/09/2022
Good value for a research lab where money and space are critical. Fulfills the same functions as autoclaves five times the cost and twice the size.
Erin P.06/21/2020
very easy to find what I wanted and to place the order
Jorge O.11/20/2019 , MD
great company hope to but other stuff from you
11/20/2019
the package arrived in a timely manner
Theresa08/06/2019 , OR
Love the top loader autoclave! Great upgrade from our old Market Forge autoclave.
08/06/2019
Love the top loader over our old Market Forge.
Yongbo08/06/2019 , NJ
So far everything is great. Had a great shopping experience and services. Right now the product is working very well.
David08/06/2019 , TX
Excellent! Would buy again.
08/06/2019
Everything works well. The cycle is not as fast as I was expecting but works for our application. The only thing that worries me is the exposed temperature sensor. It has not happened yet, but I fear one careless removal or placement of an autoclave basket can break the sensor. We use a good amount of distilled water and it is easy to access near the autoclaves. It would be preferable not to have to add tap water to the system.
Rifat08/06/2019 , NY
Overall good experience except the warranty Registration
Company Response
thank you for sharing your TOMY customer experience via Shopper Approved.
Regarding the warranty registration, your autoclave was successfully registered for the standard 1-year warranty for parts and labor. We do not send a physical warranty certificate, as all products are automatically registered under the warranty plan and the information is securely saved in our system. Shall a need ever arise for servicing, you would simply need to contact our customer service with your autoclave's serial number so that we could verify your equipment warranty.
If you would like to contact us concerning anything, you can email us at [email protected] or reach us by phone at 858-800-3900.
Thank you again for your inquiry and please do let us know if you have any questions or concerns concerning your TOMY autoclave.
Thank you,
Jason
Your TOMY Representative
08/12/2019
Good Performance so far, Customer service didn't response well still didn't get the Warranty registration response sent all the paperwork they asked? Not Sure who to contact if needs service
Company Response
Hello Rifat,
thank you for your comment- we appreciate your feedback.
Regarding warranty registration, all TOMY product is automatically covered for 1-year warranty on parts and labor.
If any issue happens to arise, you simply need to contact us and provide the serial number of your equipment; the manufacturer and distributor keep records of your purchase and can arrange for any service and parts that your equipment may need.
For immediate assistance, please contact us via our site at tomy.amuzainc.com or email us directly at [email protected].
Thank you again for your feedback, we appreciate your concerns and work to address them in any way that we can.
With Best Regards,
TOMY Customer Service Team
MARLANA B.07/16/2019
GOOD
Mary D.07/05/2019
clear ordering process
Ana P.06/10/2019
I was able to find what I was looking for, and checking out was easy.
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