"Seems like a well-intentioned but not really together operation. I wanted to have some tote bags printed with a logo, so I ordered free samples of three different tote bags. It turned out that they weren't free when shipping was included, and I got three bags but two were the same bag, so that wasn't really helpful. When I ordered the bags, the color of the printing was quite different from the proof, and they said they could redo the order for half price, but I had already sunk enough money into the job and I didn't want to have to throw out fifty bags, so I settled for the bags as is. Customer service did get back to me and answered my questions, and the bags themselves are of a decent quality, so it's not a total disaster, but I think next time I'll go for something more reliable. "