thepoolfactory.com Reviews

4.8 Overall Satisfaction Rating

Based on 26,633 Ratings

5
21K+ (80.9%)
4
4103 (15.4%)
3
828 (3.1%)
2
82 (0.3%)
1
69 (0.3%)
21K+ 5 stars in a row

Delivery Time

4.8 Average

5
(3,207)
4
(400)
3
(105)
2
(23)
1
(24)

Product Satisfaction

4.7 Average

5
(2,923)
4
(630)
3
(137)
2
(41)
1
(28)

Price Satisfaction

4.6 Average

5
(2,637)
4
(868)
3
(226)
2
(37)
1
(9)

Customer Service

4.5 Average

5
(128)
4
(22)
3
(16)
2
(4)
1
(6)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

thepoolfactory.com

About Us

America's

W

William J.
2 weeks ago , FL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"I ordered a hard to find item at a great price with free three day shipping. Really efficient ordering process."
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
D

Dirk D.
11/08/2019 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"I ordered at The Pool Factory before. It is quick and easy. The experience has been great. Fast shipping and the winter cover I ordered looks sturdy and strong. Great quality."
Product Satisfaction
5/5
Price
4/5
Delivery
5/5
K

Karen A.
11/07/2019 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Would recommend this company Pool Factory to anyone wishing to purchase a pool. Great Products and Customer service!!!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
T

TJ R.
11/06/2019 , VA Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Always quick and easy and when I had questions and called, your pool experts were awesome! Thank you for being a great company to shop with!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
M

Michelle O.
10/08/2019 , NC Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Easy to maneuver website and checkout process was easy and fast!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
C

c S.
09/30/2019 , TX Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"I had an excellent experience buying from the pool factory! They have high quality products, great prices, and fast shipping! Thanks!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
T

Tony B.
09/28/2019 , OH Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Very good company to buy from, very helpful and trustworthy"
Product Satisfaction
5/5
Price
4/5
Delivery
5/5
A

Anonymous Customer
09/28/2019 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Quick shipping and excellent products. Ordered our pool through pool factory came with everything we needed to install it ourselves. Easy to read directions and videos. Very happy with our pool!!"
D

Dave O.
09/27/2019 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"The Pool Factory website is the best and most informative of all the pool vendors."
O

Ola B.
09/25/2019 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Ordered a 1.5 HP pump last week. received it in 2 days. Great service. Came back today to upgrade hoses. Once again taked to a rep. before ordering. Thanks so much very helpful. Old school service 5 stars."
T

Thomas R.
09/24/2019 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Good experience"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
P

PATTY E.
07/02/2018 , IL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"very easy website - hopefully receiving pool will go as smooth!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
C

Chelle
06/27/2018 , FL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"The website is fantastic! Customizing pool options is quick and easy! The pool arrived quickly. The driver was very kind and respectful. All of the parts were there. We had a local company do the install and the pool is gorgeous!! So happy!!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
S

Susan H.
06/27/2018 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Info sounds like just what I need for a salt water above ground pool. Sounds super sturdy and love the color and the price. And love that I won't have to add sand for weight. Also made in USA is a big plus in my book! Very excited to get it! Thank you! Ladder is exactly as described. Was easy to assemble and install. Very well made and the two tone color looks great in my pool! Love this ladder! Thank you again!"
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
S

sherilyn M.
05/17/2018 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Ordering was very simple. "
Product Satisfaction
4/5
Price
3/5
Delivery
5/5
D

Dixie B.
05/16/2018 , GA Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Very easy process in placing order So far I have been pleased. I haven't had the chance to put my pool up. Have been waiting on weather conditions."
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
W

Wayne J.
05/16/2018 , CT Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great customer service and very happy I purchase pull through The Pool Factory..."
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
T

Tammy C.
05/16/2018 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Ordered my pool from Pool Factory and have ordered all my pool supplies as well every year now! Love this company!!!"
L

Laura R.
05/16/2018 Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Quick and easy process... highly recommend"
J

Juan M.
05/15/2018 , FL Featured Review Bade

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great service, on time delivery. The pool looks great. Will recomendar to anybody."
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
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