thepondoutlet.com Reviews

4.8 Overall Satisfaction Rating

Based on 19,038 Ratings

5
15K+ (79.6%)
4
3133 (16.5%)
3
679 (3.6%)
2
36 (0.2%)
1
36 (0.2%)
15K+ 5 stars in a row
5 star excellence award medal

Would Buy Again

4.8 Average

5
(15,274)
4
(2,658)
3
(566)
2
(39)
1
(35)

Delivery Time

4.8 Average

5
(2,118)
4
(296)
3
(91)
2
(19)
1
(11)

Recommend This Company

4.8 Average

5
(15,238)
4
(3,006)
3
(706)
2
(48)
1
(37)

Customer Service

4.7 Average

5
(148)
4
(17)
3
(6)
2
(3)
1
(3)

Product Satisfaction

4.7 Average

5
(2,002)
4
(376)
3
(99)
2
(30)
1
(28)

Price Satisfaction

4.5 Average

5
(1,604)
4
(620)
3
(249)
2
(41)
1
(21)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

thepondoutlet.com

About Us

The Pond Outlet is a complete online store for pond pumps, pond filters, water treatments, pond kits and pond lights from 

T

Terry S.
1 day ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

It was great
Recommend this Company
5/5
Would Buy Again
5/5
H

Hank
1 day ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

had the products i need and straightforward purchase process
Recommend this Company
5/5
Would Buy Again
5/5
D

Dianne T.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

First time I've used this site, so no experience with performance
Recommend this Company
3/5
Would Buy Again
3/5
A

Anonymous Customer
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Website is easy to navigate. Richard is very helpful.
Recommend this Company
5/5
Would Buy Again
5/5
R

Rand S.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Richard with The Pond Outlet was great to deal with.
Recommend this Company
5/5
Would Buy Again
5/5
S

Shane A.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Perfectly easy and quick
Recommend this Company
5/5
Would Buy Again
5/5
T

Timothy M.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Quick & Easy
Recommend this Company
5/5
Would Buy Again
5/5
A

Anonymous Customer
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

The information you provided on pumps was great. We needed to replace an old aquascape 3000, and the info really helped us determine our choice. Nice site.
Recommend this Company
5/5
Would Buy Again
5/5
G

Gary S.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy to navigate and great shopping experience
Recommend this Company
5/5
Would Buy Again
5/5
J

Janet D.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy and quick, good price on what I ordered.
Recommend this Company
4/5
Would Buy Again
4/5
A

Anonymous Customer
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Okay, but I prefer “ free shipping over

Have you ever considered giving free shipping on all orders over $50.00?
Recommend this Company
5/5
Would Buy Again
5/5
J

James K.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good prices!!!
Recommend this Company
5/5
Would Buy Again
5/5
K

K
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Ask me further along...
Recommend this Company
3/5
Would Buy Again
3/5
M

Mary
4 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Thanks for the quick responses and personal service.
Recommend this Company
5/5
Would Buy Again
5/5
A

Anonymous Customer
4 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Quick and easy
Recommend this Company
5/5
Would Buy Again
5/5
M

Mark
5 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very helpful and responsive when I reached out for advice.
Recommend this Company
5/5
Would Buy Again
5/5
R

Roger P.
5 days ago

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

Went well
Recommend this Company
4/5
Would Buy Again
4/5
M

Mike
6 days ago

Shopper Approved Checkmark Logo Verified Purchase

2.0
Overall Satisfaction Rating

Shipped the wrong size for 2 items. I need to pay return shipping for a refund. One of the items was a low dollar amount so not worth it. The other item I am returning only because I have other items that I ordered and do not need. Which is another issue because the descriptions weren’t detailed enough to determine if connectors were needed or not. Also shipping took almost two weeks. I admit I selected ground but it was a week and half before It actually shipped and I received a tracking number.
Recommend this Company
2/5
Would Buy Again
3/5
A

Anonymous Customer
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great
Recommend this Company
5/5
Would Buy Again
5/5
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