The purchase process has been nothing short of stellar! Texting with Josh, he was able to answer all my questions timely and he addressed all my concerns. Additionally, I had the opportunity to speak with Craig Knudsen and he was able to provide me detailed insight into the CLP-785. I am so appreciative of the time he gave me to go over this instrument. All around, this has been a wonderful purchasing experience and I highly recommend anybody interested in a Yamaha piano to reach out to these folks as they are top notch!