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473 Verified Customer Reviews

473 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
455
(96.2%)
4 Shopper Approved - Review Star
16
(3.4%)
3 Shopper Approved - Review Star
1
(0.2%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
1
(0.2%)

Customer Service
4.8
5 Shopper Approved - Review Star
61
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
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D
Shopper Approved - Verified Customer D G.
Today , Illinois

Chatted with Taylor via text who was super helpful and quick to respond to my questions. Really no issues with the store, but with the shipper who could not find my shipment for over a week. They (the shipper) did not communicate well at all. But The Piano Guys Store service through it all was very good.

Customer Service
5/5
Clavinova CSP 150 - Matte Black
Clavinova CSP 150 - Matte Black
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D G. - Today

So many cool features!

Assembly was straight forward (though you'll want 2 people) and the app makes using it a breeze. We continue to discover neat new things about this piano. One we like a lot is that it will play the "one hand" while you work on the other. So even though you are just learning and picking out notes, it sounds like you are playing the full piece. We found this really helpful and encouraging as we are learning to play. We are super happy with our CSP.


Y
Shopper Approved - Verified Customer Yuanhao G.
2 days ago , Wisconsin

Good.


I
Shopper Approved - Verified Customer Isaac J.
1 week ago , California

Service was excellent and quick!


W
Shopper Approved - Verified Customer Wendy D.
1 week ago , Iowa

Great communication. Order arrived faster than expected.

Clavinova CLP 735 - Dark Walnut
Clavinova CLP 735 - Dark Walnut
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Wendy D. - 1 week ago

Beautiful sound quality

Beautiful sound quality. Great communication with sellers throughout the whole process. Very pleased with this purchase!


C
Shopper Approved - Verified Customer Christina L.
1 week ago , Pennsylvania

The waiting time is a bit too long.

Customer Service
5/5
Clavinova CLP 765 Grand Piano - Ebony Polish
Clavinova CLP 765 Grand Piano - Ebony Polish
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Christina L. - 1 week ago

We paid the full amount but we're still waiting for the piano to come. We had been notified that the expected shipment will be arrived anytime soon (during the 2nd Quarter of 2022),


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