First of all, I was very happy with the Piano Guys. Their shipping company, SAIA LTL Freight, on the other hand, has a bit left to be desired. During COVID and with children at my house, it was important for them to let me know 30 minutes before delivery. This was a request that was made by me to them multiple times. While I was told they would honor the request, the only phone call that I did get was from the delivery person when they were outside my house. Now I have a pallet I don't know what to do with and the box itself was significantly damaged during transport, and my children having to interact with an adult during a pandemic. Fortunately, the piano in question was in excellent shape and did not suffer any damage. To sum up, Piano Guys are great, SAIA LTL Freight are terrible.