theperfectrug.com Reviews

About this Company

The Perfect Rug is a leading online custom rug company in North America, specializing in customized rug sizing, shapes, and borders. We have beautiful organic natural fiber materials including 100% wool, Sisal, Jute and Seagrass. Our large inventory also includes stain resistant materials for high traffic areas and outdoor rugs.  At The Perfect Rug you'll find free samples, free shipping, and free design consultations. Our extensive experience in the custom area rug industry means you know you’re receiving the best value, selection, and quality available.   Browse our site https://www.theperfectrug.com  or call  877.722.5284  to speak with one of our customer service representatives. 

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8,300 Verified Customer Reviews

8,300 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
7059
(85%)
4 Shopper Approved - Review Star
984
(11.9%)
3 Shopper Approved - Review Star
205
(2.5%)
2 Shopper Approved - Review Star
26
(0.3%)
1 Shopper Approved - Review Star
26
(0.3%)

Customer Service
4.3
5 Shopper Approved - Review Star
115
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
15
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
13
SHOW DETAILS

5-star reviews
7,000+

5-star reviews

9 years collecting reviews

About this Company

The Perfect Rug is a leading online custom rug company in North America, specializing in customized rug sizing, shapes, and borders. We have beautiful organic natural fiber materials including 100% wool, Sisal, Jute and Seagrass. Our large inventory also includes stain resistant materials for high traffic areas and outdoor rugs.  At The Perfect Rug you'll find free samples, free shipping, and free design consultations. Our extensive experience in the custom area rug industry means you know you’re receiving the best value, selection, and quality available.   Browse our site https://www.theperfectrug.com  or call  877.722.5284  to speak with one of our customer service representatives. 

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M
Shopper Approved - Verified Customer Marty S.
1 day ago

just ordered samples, but so far so good!

Company Choice

I'd like a runner that is "L" shaped and goes down one hallway and turns to go down another. Can you do that?


J
Judy
1 day ago , VA

Customer service was very helpful with questions about which way we wanted the pattern to run. They double checked everything.

Product Choice

The design and colors were right for my room. It is hard to imagine from a small sample so I had several people stare at it! The carpet came very well wrapped and in perfect condition. I would recommend the White Glove delivery because three guys carried it in (it was a massive 10’x18’),unwrapped it and positioned it for us so we could roll it out ourselves.

Company Choice

Samples styles and quality


S
Susan
3 days ago

Easy process. I needed a custom size and the rug arrived exactly as ordered. I like that samples are easy to order - makes the decision making process much less stressful.

Company Choice

Needed a custom size.


W
Wendy
5 days ago , TX

excellent options. east site to maneuver Great and very timely assistance whenever needed.

Customer Service
5/5

Product Choice

excellent the first time

Company Choice

already a repeat customer


J
Shopper Approved - Verified Customer Joseph G.
5 days ago

good


D
Shopper Approved - Verified Customer Donna B.
5 days ago

So far so good. Easy.


A
Anonymous Customer
6 days ago

Easy to order and receive samples and my rug. Love the recommended border also.

Customer Service
5/5

D
Shopper Approved - Verified Customer Dori W.
1 week ago

easy as usual

Company Choice

custom sizes


H
Hard F.
1 week ago

I have never had such a tough time finding my rug. I finally had to go to the first shipping company, they helped me get a number for the white delivery company. By this time it had been 3 weeks since my rug had been shipped. I had 2 days to get the rug delivered before we left town. The weather was so bad on Friday they couldn't drive due to closed roads. Saturday morning 8 am my rug made it, got installed and we left for our plane that afternoon. I spent hours finding my rug and arranging to have it delivered with no help from the rug company.

Customer Service
1/5

Product Choice

No special reason

Company Choice

Looked like you might have had from a good company

From your web sight.i needed a specific size, and needed my rug quickly

Merchant Response

theperfectrug.com recently attempted to reach out to this customer via the Shopper Approved Customer Resolution Center, and is currently awaiting the customer's response.

K
Shopper Approved - Verified Customer Kelley T.
1 week ago

Love that I can see a sample before I purchase

Company Choice

Google


R
Shopper Approved - Verified Customer Rosane B.
1 week ago

I love the concept but wish you had more high end carpets to offer.


M
Master B.
1 week ago , PA

Great experience. Easy to work with and responsive to delivery issue.

Customer Service
5/5

Product Choice

Texture and color

Company Choice

Custom sizes, nice selection, price


V
Shopper Approved - Verified Customer Valerie T.
1 week ago

Easy to navigate website.

Company Choice

Need custom size rug.

Product Choice

This would be for rug by front door and trying to find something that wouldn't clash with area rug in same room.


B
Shopper Approved - Verified Customer Benjamin S.
1 week ago

Free samples are a nice touch. Custom sizes too!

Product Choice

Needing a rug to go under a very heavy cabinet thing, without being so wide that I trip over it as I walk by.

Company Choice

Custom sizes. I have a very strange floor plan and need a rug for a very specific area/size. After searching Amazon for awhile, I knew I needed something more specific, so I found you! Thanks!!


B
Shopper Approved - Verified Customer Barbara W.
1 week ago

User friendly website

Product Choice

Hopefully ,coordinates with my decor

Company Choice

I am a customer


N
Shopper Approved - Verified Customer Nicole B.
1 week ago

very easy to use.

Product Choice

Needed a custom sized rug.

Company Choice

Needed a custom sized rug.


S
Shopper Approved - Verified Customer Sharon B.
1 week ago

So excited they have samples because colors are different online then in person.

Product Choice

Wanted a texture carpet

Company Choice

You do custom sizes and bought a carpet before from you and it was great quality


L
Shopper Approved - Verified Customer Leslie B.
1 week ago

love your carpets and too many to choose from!

Product Choice

materials

Company Choice

Ease and comfort of home ordering versus brick and mortar and salespeople on top of me


J
Shopper Approved - Verified Customer Joy M.
1 week ago

quick and easy

Product Choice

beach home durability

Company Choice

ability to order samples inexpensively


B
Bau
3 weeks ago

Effortless, great service and very happy with the runner..the second one we've ordered.

Company Choice

Ordered from Perfect Rug before

Product Choice

Wanted to match previous product


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