theperfectrug.com Reviews

The products look good, I'll know more when the samples arrive

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It's what I need at this time

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I'm choosing from several companies

This was my first time working with The Perfect Rug! I came across your company during a general google search for runners and loved that you had so many customizable options at an affordable price point for my client.

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The design worked well with the other existing rugs in nearby spaces, could be customized to the exact size I needed and had a quick lead time in comparison to other custom rugs.

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Price and custom options

Easy to calculate potential out of pocket expenses

Almost perfect. Custom shape that probably was somewhat difficult to follow. One slight deviation from my template but otherwise very nice.

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Only company that would try to do my custom shape

We love the two rugs we ordered and their customer service was excellent. I had a question about my serged border colors and the designer helped my decide. The rugs are very pretty and seem quite durable.

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Color, design

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Internet reviews

Loved the rug sample I received previously but would like to look at more border samples a little lighter than moon rock

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Color and has a sheen not found in other products

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Love the sisal rug sample

Great website presentation

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We need a custom rug to go in front of a straight sectional. They don’t exist.

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Samples. When we can see and feel for a large purchase we can get it done

nice site, cool way to test materials/get free samples, easy to find the natural materials.

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natural (meaning no or fewer chemicals!!!!!!

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free samples

Your website is very easy to navigate.

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Custom sizes

I like the fact that you send free samples

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The rug I ordered from you before was a sisal rug of excellent quality… came fast and I should add that you gave great customer service!

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I have purchased a rug from your company before

We ordered a large custom rug. When the rug arrived it had small snags randomly all over the rug. From far away the rug looks fine but up close you can see all the imperfections. I contacted customer service and was told that the rug was perfect when it left them and that all they could offer me was a self help video on how to repair snags. It is unfortunate that after spending a large amount of money I now have a rug that isn't in good condition. The company should reconsider how they roll the rugs for shipping and include some sort of protector as they roll it so it doesn't snag.

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We needed a very specific size rug.

We picked out a color for the border based on the website color and it turns out the color in reality was not the same, so customer service reached out and let us know the color didn't look good with the color of the rug, they offered to change the border and even gave us some options with pictures to pick from. Excellent customer service!

I ordered a custom sized rug and it took forever. I had to contact customer service twice to find out where my rug was and when it was being made and delivered. They took much longer than the time they say they will due to covid delays. When it finally arrived it was such a different color than the website. I contacted them with a photo of the rug next to the image on their website. They responded back saying it was not returnable and the color variation is due to the dye lot. I think there is more than a color difference between a brown rug that I got and a grey rug that I selected that cannot be explained by a dye lot.

easy to use website

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color, material, size

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google

Best purchase. The rug was thick and beautiful, better than I expected. I would Definitely buy again!

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Selection

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Gorgeous!