rvfridgeguys.com Reviews
About this CompanyThe Norcold Guy is proudly brought to you by Seek Adventure LLC. We, here at thenorcoldguy.com, pride ourselves on our extensive knowledge of the products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working Norcold refrigerator!
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4.4
Overall Star
Rating
About this Company
The Norcold Guy is proudly brought to you by Seek Adventure LLC. We, here at thenorcoldguy.com, pride ourselves on our extensive knowledge of the products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working Norcold refrigerator!
Hugh B - 09/03/2023
I needed to confirm my understanding of a DIY repair on my RV fridge. A talk with Brian let me go ahead without the second-guessing about the best course of action.
1 Company Review
09/03/2023
It wasn't an emergency so waiting an extra day or two for a call wasn't a problem.
Chris W - 07/16/2023
Got a call within an hour of placing the order. Brian gave me great insight and info on what to look for and understanding of how the system was set up. Great service and saved me a ton of hassles, as Norcold service refused to help me since unit was in a DIY restored 1950 aluminum trailer vs. one of those ridiculous modern trailers.
07/16/2023 - Texas
Just a fantastic service, a huge help.
Jeremy A - 02/11/2023
Been over a week, so still communicating with Tech. Tech is very slow to respond. No confirmed Dianosis as of yet.
02/11/2023 - California
Slow response to the RV Fridge diagnosis. Been over a week and still working with Tech. Very slow response. I do not have a confirmed diagnosis for fridge not getting cold so far.
Karen B - 08/21/2022
Not great help. Didn’t contact us for 24 hrs. Insisted on a fan to help cool my fridge. ?? We didn’t buy a fan but instead bought a new thermastor and it fixed our problem. He never did call again to see if we got it working.
Jared - 08/18/2022
I highly recommend the technical service if you are stumped on an issue. I spent hours misdiagnosing an issue and they had me going again in minutes.
08/18/2022 - Oklahoma
I highly recommend the technical help if you are stumped on an issue. I spent hours misdiagnosing an issue and they had me going again in minutes.
Arthur V - 08/11/2022
I have not received the completion of my order - the communication is abysmal.
08/11/2022 - AZ
I was contacted once - a voicemail was left. I am still in the trouble shooting process, but cannot get any response when sending requested photos. I don't know if my texts are getting through or not.
David G - 08/03/2022
A bit slow to respond but came through with useful advice.
08/03/2022 - WA
Offered good solutions but didn't respond in a time frame that I hoped for.
Ron K - 08/01/2022
I had problems with my Norcold refrigerator not cooling. I had talked with many techs who couldn’t figure out the problem. One call to the Norcold Guy and within a 10 minute conversation he diagnosed the problem over the phone and had me up and running. Best $ I ever spent for a repair!
08/01/2022
Excellent service. Very knowledgeable and a great price.
John W - 07/17/2022
Very knowledgeable and a whole lot cheaper than having a tech come out
07/17/2022 - ON
I was very skeptical because from what I read and other rv techs told me is that I needed a whole new fridge to when the norcold guy said I needed a power board that cost me only 10% of a new fridge. Happy beyond words when it worked
Todd H - 07/10/2022
Received the part timely.
07/10/2022
great so far
TIM - 05/24/2022
Never contacted me
Merchant Response
05/24/2022 - NY
Scam Website
Mark S - 05/14/2022
It’s been over a week and I haven’t been contacted. All inquiries are by computer with poor options.
Merchant Response
05/14/2022 - Oregon
It's been over a week and I haven't been contacted. When I emailed Nicole Guy all I got was a computer general response.
Matt C - 05/06/2022
Wow! Outstanding support, very detailed, and spent a great deal of time helping me understand and diagnose the issue. In the end, the issue was pretty easy, but going this route saved me (potentially) hundreds of dollars, lots of fuel hauling it to a dealer (appx 1 hour away), and time! If (when...lol) I have another issue, this will be my first stop!!
05/06/2022 - KS
Simply amazing!
Kurt B - 04/04/2022
I'm glad I ordered this product. I figured out the issue on my own but it was good to have confirmation.
04/04/2022 - WA
It was confusing as to how the contact was to be made, but it worked out
Carl A - 12/07/2021
Paid for service call via phone for a problem with my Norcold refrigerator. Took a few days for any response. Finally reached a person on 5th day , his name was Brian, he was a good guy and tried very hard to help me.
Rodney - 11/04/2021
We actually purchased tech support. The Norcold Guy was very responsive and spent quite a bit of time explaining the possible issues. At the time of the call, the refrigerator was working so he agreed to hold the ticket open for any future issues. It was great to speak with someone VERY familiar with our particular brand of refrigerator.
11/04/2021 - SC
The Norcold Guy was very responsive to our refrigerator issues. Although the refrigerator appeared to be working at the time of the tech support call, he gave us some ideas on what it could have been. He agreed to hold open the ticket in case the problem occurs again. He didn't rush us and was very experience in our particular refrigerator brand. We would definitely recommend him and use him again in the future.
Samuel M - 10/12/2021
The account is still open and I’m still working with Brian who is very knowledgeable and patient
10/12/2021 - Nc
Account is still open
Jon - 09/28/2021
Worth the $50, my 'fridge is working now.
09/28/2021
Called and they diagnosed problem, sent part and my fridge now works again. Happy customer
Jody B - 09/12/2021
Very helpful
09/12/2021 - TX
Very helpful and to the point
Casandra T - 09/08/2021
Texting instead of emailing was very helpful
09/08/2021 - KS
Loved the texting feature, very helpful.
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