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573 Verified Customer Reviews

573 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
562
(98.1%)
4 Shopper Approved - Review Star
9
(1.6%)
3 Shopper Approved - Review Star
1
(0.2%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
1
(0.2%)

Customer Service
5.0
5 Shopper Approved - Review Star
3
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Delivery Time
5.0
5 Shopper Approved - Review Star
68
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
5.0
5 Shopper Approved - Review Star
563
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Would Buy Again
5.0
5 Shopper Approved - Review Star
560
4 Shopper Approved - Review Star
11
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Product Satisfaction
4.9
5 Shopper Approved - Review Star
63
4 Shopper Approved - Review Star
6
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Price Satisfaction
4.7
5 Shopper Approved - Review Star
53
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
8
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Filter
A
Shopper Approved - Verified Customer anissa
11/04/2018

Several years ago when I purchased the compassion plan, there was no expiration on the ESA letter. Now, it requires an additional payment every year. When you change your policy, it should only apply to new clients, not those that purchased before the policy was changed.

Company Response

Hello Anissa,

We are terribly sorry for this having happened. On the Pricing Plans on our website, under the Compassion Plan, it has always stated "Discounted Annual Fee to Update Letter." Furthermore, at the end of the questionnaire that you completed, it also states that with the Compassion Plan, there is an annual discounted rate. Again we are sorry that you missed that. Please send us an email directly. We would like to do whatever we can to make this better. There's a reason why you came back to us to update your ESA letter, because we are the best! However, a 1 star, does not show that or prove that. Please contact us directly.

L
Shopper Approved - Verified Customer lucas B.
10/31/2018

Very helpful


A
Shopper Approved - Verified Customer Anonymous Customer
10/15/2018

The Dogtor totally changed my life! I am so grateful to have my emotional support animal. Thank you Dogtor!


K
Shopper Approved - Verified Customer Katty N.
07/26/2018 , FL

Thank you, for all your support and excellent customer service.

They respond very quickly and I can't be more satisfied with their services.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer A. L.
05/26/2018

Thank you for providing this service. In my personal experience no other facility has offer such high level of care and compassion as your facility has.


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