Several years ago when I purchased the compassion plan, there was no expiration on the ESA letter. Now, it requires an additional payment every year. When you change your policy, it should only apply to new clients, not those that purchased before the policy was changed.
Merchant Company Response
We are terribly sorry for this having happened. On the Pricing Plans on our website, under the Compassion Plan, it has always stated "Discounted Annual Fee to Update Letter." Furthermore, at the end of the questionnaire that you completed, it also states that with the Compassion Plan, there is an annual discounted rate. Again we are sorry that you missed that. Please send us an email directly. We would like to do whatever we can to make this better. There's a reason why you came back to us to update your ESA letter, because we are the best! However, a 1 star, does not show that or prove that. Please contact us directly.
The Dogtor totally changed my life! I am so grateful to have my emotional support animal. Thank you Dogtor!
07/26/2018 , FL
Thank you, for all your support and excellent customer service.
They respond very quickly and I can't be more satisfied with their services.
Thank you for providing this service. In my personal experience no other facility has offer such high level of care and compassion as your facility has.
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