Totally Kids and Totally Home furniture started with a small humans focus in 1983 but has grown to serve all your furniture needs 39 years later. From traditional to contemporary/modern styles (we've even got a popular retro line!), you'll find our furniture in homes, offices, businesses, AirBnbs, VRBOs, and vacation homes around the world. Our personal shoppers set us apart as we've worked with families, architects, designers, and manufacturers for almost 4 decades to get you the furnishings you want with excellent care. Just tell us what type of furniture you need, what rooms to put them in, your preference in styles, budget, and we go to work for you. Thank you for letting us help you create and design your perfect space these 39 years and we look forward to continuing to do so.
65 Verified Customer Reviews
65 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About this Company
Totally Kids and Totally Home furniture started with a small humans focus in 1983 but has grown to serve all your furniture needs 39 years later. From traditional to contemporary/modern styles (we've even got a popular retro line!), you'll find our furniture in homes, offices, businesses, AirBnbs, VRBOs, and vacation homes around the world. Our personal shoppers set us apart as we've worked with families, architects, designers, and manufacturers for almost 4 decades to get you the furnishings you want with excellent care. Just tell us what type of furniture you need, what rooms to put them in, your preference in styles, budget, and we go to work for you. Thank you for letting us help you create and design your perfect space these 39 years and we look forward to continuing to do so.
L.O.1 day ago
A terrible experience. There were numerous pieces with large holes in them, larger than my fist, on delivery. Customer service was no help and told me to contact the manufacturer to pay for new pieces. Will never use this company again.
Company Response
Hello,
We are sorry that your Beatrice White Full over Queen Bunk Bed arrived in less than perfect condition. Although this is not the normal experience, damage sometimes occurs during the shipping process.
As noted in our Terms & Conditions, Returns & Cancellations sections on our website, as well as our shipping notification emails, Totally Home must be notified within 5 days of the delivery date if there are any damages. This is because the freight companies only allow damage claims to be filed within 30 days from the delivery date. Thus, they will pay for replacing the damaged pieces and the cost to ship them to you.
Since you waited 6 weeks to notify us about the damage to your order, we can no longer file a claim. If we were contacted right away, we would have been able to provide replacement pieces to you, free of charge.
We can still provide the replacement pieces but since a claim can no longer be filed, we have to charge you for those pieces.
Please email us at [email protected] so we can further discuss a solution.
Thank you,
Totally Home Customer Care
1 Product Review
Today
Several pieces of the bed had holes greater than the size of my fist through them. We contacted the company and they refused to help or replace any pieces since it had been 4o days from delivery. It was a Christmas surprise for my 4 year old and 6 year old, why we waited to open the box. Will never order from this company agai .
Maria B.1 week ago
Great experience placing the order
Angela R.2 weeks ago
Easy
Anonymous Customer2 weeks ago
Ok
2 weeks ago
Easy to assemble. Quality bed.
Jamie N.2 weeks ago , NY
The customer service is great; I received a response quickly.
2 weeks ago
It looks really good in person, just like the pictures. But when you sit or lie on it, it doesn't feel too sturdy. I think it needs more reinforcement added.
Mark R.3 weeks ago
Very Easy
Lee L.3 weeks ago
Easy to use. Nice selection. Can't wait to receive my product!
Karol B.11/04/2022
Thank you, for my bests experience with costumer service.
Jo-Anne L.11/01/2022
I love the quality of these beds. I will now have a total of three queen over queen bunkbeds. We have them at our river house for our adult children and their friends.
NR10/28/2022 , NC
Easy to purchase. Not too hard putting it together but need two people
10/28/2022
Kids love them. The 3yr old also doesn’t come out of his room anymore like he used to
Christie10/24/2022
Fantastic experience. Fast shipping, great product.
10/24/2022
This bed is fantastic. Super sturdy. This is the third one we've purchased.
KENSHIN H.10/17/2022
EASY
Terese L.10/16/2022
Looking good!
Frank A.10/12/2022
Easy
Omount W.10/10/2022
So far so good
Jo R.10/02/2022
Easy so far
Eva R.09/30/2022
thank you for the help so far
Curtis S.09/13/2022
Easy process
Melinda R.09/12/2022
Great
Peter S.09/04/2022
Waiting to hear if the pine is white or yellow.
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