thebeanbagstore.com Reviews

About this Company

Totally Kids and Totally Home furniture started with a small humans focus in 1983 but has grown to serve all your furniture needs 39 years later. From traditional to contemporary/modern styles (we've even got a popular retro line!), you'll find our furniture in homes, offices, businesses, AirBnbs, VRBOs, and vacation homes around the world. Our personal shoppers set us apart as we've worked with families, architects, designers, and manufacturers for almost 4 decades to get you the furnishings you want with excellent care. Just tell us what type of furniture you need, what rooms to put them in, your preference in styles, budget, and we go to work for you. Thank you for letting us help you create and design your perfect space these 39 years and we look forward to continuing to do so.

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65 Verified Customer Reviews

65 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
53
(81.5%)
4 Shopper Approved - Review Star
7
(10.8%)
3 Shopper Approved - Review Star
4
(6.2%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
1
(1.5%)

Customer Service
4.3
5 Shopper Approved - Review Star
5
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
Product Satisfaction
4.2
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
4
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
53

5-star reviews

About this Company

Totally Kids and Totally Home furniture started with a small humans focus in 1983 but has grown to serve all your furniture needs 39 years later. From traditional to contemporary/modern styles (we've even got a popular retro line!), you'll find our furniture in homes, offices, businesses, AirBnbs, VRBOs, and vacation homes around the world. Our personal shoppers set us apart as we've worked with families, architects, designers, and manufacturers for almost 4 decades to get you the furnishings you want with excellent care. Just tell us what type of furniture you need, what rooms to put them in, your preference in styles, budget, and we go to work for you. Thank you for letting us help you create and design your perfect space these 39 years and we look forward to continuing to do so.

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L
Shopper Approved - Verified Customer L.O.
1 day ago

A terrible experience. There were numerous pieces with large holes in them, larger than my fist, on delivery. Customer service was no help and told me to contact the manufacturer to pay for new pieces. Will never use this company again.

Product Satisfaction
1/5
Customer Service
1/5

Company Response

Hello,

 

We are sorry that your Beatrice White Full over Queen Bunk Bed arrived in less than perfect condition. Although this is not the normal experience, damage sometimes occurs during the shipping process.

 

As noted in our Terms & Conditions, Returns & Cancellations sections on our website, as well as our shipping notification emails, Totally Home must be notified within 5 days of the delivery date if there are any damages. This is because the freight companies only allow damage claims to be filed within 30 days from the delivery date. Thus, they will pay for replacing the damaged pieces and the cost to ship them to you.

 

Since you waited 6 weeks to notify us about the damage to your order, we can no longer file a claim. If we were contacted right away, we would have been able to provide replacement pieces to you, free of charge.

We can still provide the replacement pieces but since a claim can no longer be filed, we have to charge you for those pieces.

 

Please email us at [email protected] so we can further discuss a solution.

 

Thank you,

Totally Home Customer Care

Beatrice White Full over Queen Bunk Bed
Beatrice White Full over Queen Bunk Bed
Read more reviews about this product

Today

Terrible experience

Several pieces of the bed had holes greater than the size of my fist through them. We contacted the company and they refused to help or replace any pieces since it had been 4o days from delivery. It was a Christmas surprise for my 4 year old and 6 year old, why we waited to open the box. Will never order from this company agai .


M
Shopper Approved - Verified Customer Maria B.
1 week ago

Great experience placing the order


A
Shopper Approved - Verified Customer Angela R.
2 weeks ago

Easy


A
Shopper Approved - Verified Customer Anonymous Customer
2 weeks ago

Ok

Product Satisfaction
5/5
Moreno Grey Full over Queen Bunk Bed
Moreno Grey Full over Queen Bunk Bed
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2 weeks ago

Easy to assemble. Quality bed.


J
Shopper Approved - Verified Customer Jamie N.
2 weeks ago , NY

The customer service is great; I received a response quickly.

Product Satisfaction
4/5
Customer Service
5/5
Julian Weathered White Captains Bed
Julian Weathered White Captains Bed
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2 weeks ago

It looks really good in person, just like the pictures. But when you sit or lie on it, it doesn't feel too sturdy. I think it needs more reinforcement added.


M
Shopper Approved - Verified Customer Mark R.
3 weeks ago

Very Easy


L
Shopper Approved - Verified Customer Lee L.
3 weeks ago

Easy to use. Nice selection. Can't wait to receive my product!


K
Shopper Approved - Verified Customer Karol B.
11/04/2022

Thank you, for my bests experience with costumer service.


J
Shopper Approved - Verified Customer Jo-Anne L.
11/01/2022

I love the quality of these beds. I will now have a total of three queen over queen bunkbeds. We have them at our river house for our adult children and their friends.


N
Shopper Approved - Verified Customer NR
10/28/2022 , NC

Easy to purchase. Not too hard putting it together but need two people

Product Satisfaction
5/5
Jose Whitewash Twin Hideout Jr Loft Bed
Jose Whitewash Twin Hideout Jr Loft Bed
Read more reviews about this product

10/28/2022

Kids love them. The 3yr old also doesn’t come out of his room anymore like he used to


C
Shopper Approved - Verified Customer Christie
10/24/2022

Fantastic experience. Fast shipping, great product.

Product Satisfaction
5/5
Foster Espresso Full over Queen Bunk Bed
Foster Espresso Full over Queen Bunk Bed
Read more reviews about this product

10/24/2022

This bed is fantastic. Super sturdy. This is the third one we've purchased.


K
Shopper Approved - Verified Customer KENSHIN H.
10/17/2022

EASY


T
Shopper Approved - Verified Customer Terese L.
10/16/2022

Looking good!


F
Shopper Approved - Verified Customer Frank A.
10/12/2022

Easy


O
Shopper Approved - Verified Customer Omount W.
10/10/2022

So far so good


J
Shopper Approved - Verified Customer Jo R.
10/02/2022

Easy so far


E
Shopper Approved - Verified Customer Eva R.
09/30/2022

thank you for the help so far


C
Shopper Approved - Verified Customer Curtis S.
09/13/2022

Easy process


M
Shopper Approved - Verified Customer Melinda R.
09/12/2022

Great


P
Shopper Approved - Verified Customer Peter S.
09/04/2022

Waiting to hear if the pine is white or yellow.


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