After contacting The Flag Makers through the website for a quote, we received a very prompt reply. We called the company with a couple questions, received an answer and were able to place an order that day. A mock-up was sent the next morning showing what the item would look like, we were able to approve it, and told them to proceed with the order. We paid through an online secure server and received the item in less than a week. We would highly recommend this company for any type of flag needed.