"I like that I could hammer down to the individual components necessary to build the tower needed. The outside case shows scratches that you'd expect from a unit that was refurbished. It was packed well as the box the tower came is was packed inside an additional box that cushioned it from shipment. Only complaint is I picked Next Day shipment and did not note it was Next Day Air Saver (I don't remember it showing that it was this service). Was expecting the computer by 10:30 AM, but got it at around 2:00 PM. Overall though, I am satisfied with the computer and would recommend this company."