Ordering was easy. Lets see when shipped, how shipped and condition of shipment. It was shipped surprisingly fast. Within two days was told it was shipped and I received it within a week. Was concerned as the box had a three inch hole on the side, but the pump was well protected with hard foam bags. It was an exact pentair pump replacement and was easy to remove the old pump and replace it with the new one which works fine. Great service and product. Thank you.