suspensionconnection.com Reviews
2,733 Verified Customer Reviews
2,733 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
2 weeks ago , NH
Listen when I buy something off of your website it should state that you don't have it in stock, instead I waited with high hopes and was greatly disappointed. Thanks anyways.
Company Response
Hi Jason, sorry for the inconvenience this has caused to you. On checking, we can see that the order was canceled, and refunded has been processed. We are actively working to update our stock management and communication. Your feedback is invaluable to us. We will try to give a better shopping experience in future. Thank you.
2 weeks ago
Didn’t have it in stock. Really looked forward to it. Wish you had it. Don’t like waiting forever.
Company Response
Hi Jason, we deeply regret the disappointment caused by our stock status. We will work on our website's transparency to prevent such occurrences. Your feedback is valued, and we apologize for any inconvenience. On checking, the order was canceled and already refunded. Thank you for bringing this to our attention.
2 weeks ago , CA
Good
2 weeks ago , MO
Thanks
2 weeks ago , TX
I ordered some shocks and the site said 10+ in-stock. Almost a month later I had to call only to find out they are on backorder and possibly won't ship for another month and a half.
Company Response
Hi Justin. We deeply regret the delay and any frustration caused. Most of the parts will always be in stock and they will be delivered on or before the estimated delivery date that has been provided. But some parts may incur this problem because of some stock discrepancy in our warehouse which is a rare phenomenon. We are actively working to better stock management and communication. Upon checking, your order got canceled and requested a refund. The refund should be processed to the original mode of payment within 3-5 business days. The refund should have been processed to the original mode of payment. Thank you.
2 weeks ago , CA
Good selection of items, easy ordering and good service.
2 weeks ago
Great hitch, worked perfectly.
2 weeks ago , MI
Awesome so far
2 weeks ago , OH
Fast check out, great product information on specs
2 weeks ago , GA
Had some trouble with the auto fill on my info made retype what was already there other than that I appreciate you having the parts I need there were no specs to go by hopefully they fit thanks wm
2 weeks ago , WA
Everything was great, descriptions of what I needed, pricing, and delivery.
2 weeks ago
Strong and durable, should last another 300k. Mud ate up my stock ones. Keep these clean!
2 weeks ago , NY
Good
2 weeks ago , ID
easy
2 weeks ago , KY
Easy transaction, everything went great
2 weeks ago , CA
Vehicle was traded for newer truck.
2 weeks ago , CO
Good prices and excellent video on the product
2 weeks ago , CO
So good!!!
2 weeks ago , OK
Description needs more detail
Company Response
Hi Michael. Thanks for your feedback. We are sorry for the inconvenience. We will forward this to our internal team to check further. If there are any changes we will update our website.
2 weeks ago
Wasted 3 weeks trying to find a shop that would put on parts that they didn't order. Then the shop told me I ordered the wrong part. By the time I requested return authorization, it was past 30 and they accept return. MH
Company Response
Hi Michael, we apologize for the inconvenience. We will address communication issues and ensure better service. Please contact us directly for resolution. Your satisfaction matters to us. Thank you for your feedback.
2 weeks ago , CO
Easy to order
2 weeks ago , IA
Fairly easy to navigate.
3 weeks ago , WI
I am not happy at all about the product. I ordered it on February 2nd. To this day I have not received the product. When they said in the beginning they only take a couple of days. It's already been over a month. I am not happy with this company at all.
Company Response
Hi David. We sincerely apologize for the delay in delivering your order. Your satisfaction is important to us. We are actively investigating the issue and will ensure prompt delivery. Thank you for your patience and understanding. For exact information kindly reach us @ [email protected]
3 weeks ago , CO
Purchased early Feb. Never got any information about order confirmation or shipping. Waited a few weeks and sent the company a message. Never heard back. Contacted PayPal asking for a refund as I had never received any conformation or shipping info. Finally got an order confirmation after the paypal dispute, but nothing about shipping. After almost a month they finally refunded my order. Still never knew if they planned to ship the product or even had the product. Customers truck had to leave the shop without the planned upgrades it came in for.
Company Response
Hi Heath. We deeply apologize for the inconvenience caused by our lack of communication and the delayed refund. We understand your frustration and are working to better the service in the future. We can confirm that your was canceled and requested a refund. The refund should be processed to the original mode of payment within 3-5 business days. For more details reach us @[email protected]
3 weeks ago
Purchased early Feb. Never got any information about order confirmation or shipping. Waited a few weeks and sent the company a message. Never heard back. Contacted PayPal asking for a refund as I had never received any conformation or shipping info. Finally got an order confirmation after the paypal dispute, but nothing about shipping. After almost a month they finally refunded my order. Still never knew if they planned to ship the product or even had the product. Customers truck had to leave the shop without the planned upgrades it came in for.
Company Response
Hi Heath, we apologize for the frustrating experience. On checking, the order was canceled and refunded. Your feedback is essential, and we are working to improve our communication and fulfillment processes. We regret any inconvenience caused and appreciate your patience. Please accept our sincerest apologies for the disruption to your plans.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You