suspensionconnection.com Reviews

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2,733 Verified Customer Reviews

2,733 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
2193
(80.2%)
4 Shopper Approved - Review Star
378
(13.8%)
3 Shopper Approved - Review Star
96
(3.5%)
2 Shopper Approved - Review Star
21
(0.8%)
1 Shopper Approved - Review Star
45
(1.6%)

Would Buy Again
4.7
5 Shopper Approved - Review Star
2249
4 Shopper Approved - Review Star
330
3 Shopper Approved - Review Star
84
2 Shopper Approved - Review Star
19
1 Shopper Approved - Review Star
51
Would Recommend
4.7
5 Shopper Approved - Review Star
2218
4 Shopper Approved - Review Star
349
3 Shopper Approved - Review Star
95
2 Shopper Approved - Review Star
21
1 Shopper Approved - Review Star
50
Price Satisfaction
4.4
5 Shopper Approved - Review Star
265
4 Shopper Approved - Review Star
78
3 Shopper Approved - Review Star
30
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
23
Product Satisfaction
4.3
5 Shopper Approved - Review Star
281
4 Shopper Approved - Review Star
59
3 Shopper Approved - Review Star
16
2 Shopper Approved - Review Star
10
1 Shopper Approved - Review Star
39
Delivery Time
4.2
5 Shopper Approved - Review Star
278
4 Shopper Approved - Review Star
51
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
12
1 Shopper Approved - Review Star
47
Customer Service
3.5
5 Shopper Approved - Review Star
60
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
14
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
31
SHOW DETAILS

5-star reviews
2,000+

5-star reviews

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J
Shopper Approved - Verified Customer Jason M.
2 weeks ago , NH

Listen when I buy something off of your website it should state that you don't have it in stock, instead I waited with high hopes and was greatly disappointed. Thanks anyways.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
1/5
Customer Service
1/5
Delivery
1/5

Company Response

Hi Jason, sorry for the inconvenience this has caused to you. On checking, we can see that the order was canceled, and refunded has been processed. We are actively working to update our stock management and communication. Your feedback is invaluable to us. We will try to give a better shopping experience in future. Thank you. 

2016-2023 Toyota Tacoma 4x4 & 2wd - 3" Body Lift Kit
2016-2023 Toyota Tacoma 4x4 & 2wd - 3" Body Lift Kit
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2 weeks ago

If I actually got it when I paid for it and waited weeks. There would be a good review here!

Didn’t have it in stock. Really looked forward to it. Wish you had it. Don’t like waiting forever.

Company Response

Hi Jason, we deeply regret the disappointment caused by our stock status. We will work on our website's transparency to prevent such occurrences. Your feedback is valued, and we apologize for any inconvenience. On checking, the order was canceled and already refunded. Thank you for bringing this to our attention.


R
Shopper Approved - Verified Customer Rigoberto C.
2 weeks ago , CA

Good

Would Recommend
4/5
Would Buy Again
4/5

J
Shopper Approved - Verified Customer Jayson H.
2 weeks ago , MO

Thanks

Would Recommend
5/5
Would Buy Again
5/5

J
Shopper Approved - Verified Customer Justin S.
2 weeks ago , TX

I ordered some shocks and the site said 10+ in-stock. Almost a month later I had to call only to find out they are on backorder and possibly won't ship for another month and a half.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
2/5
Customer Service
3/5
Delivery
1/5

Company Response

Hi Justin. We deeply regret the delay and any frustration caused. Most of the parts will always be in stock and they will be delivered on or before the estimated delivery date that has been provided. But some parts may incur this problem because of some stock discrepancy in our warehouse which is a rare phenomenon. We are actively working to better stock management and communication. Upon checking, your order got canceled and requested a refund. The refund should be processed to the original mode of payment within 3-5 business days. The refund should have been processed to the original mode of payment. Thank you.


M
Shopper Approved - Verified Customer Marc W.
2 weeks ago , CA

Good selection of items, easy ordering and good service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Black Tow & Stow Hitch (5" drop x 5 1/2" rise) Dual Ball (1 7/8" x 2") for 2
Black Tow & Stow Hitch (5" drop x 5 1/2" rise) Dual Ball (1 7/8" x 2") for 2
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2 weeks ago

Great Buy!

Great hitch, worked perfectly.


E
Shopper Approved - Verified Customer Eric M.
2 weeks ago , MI

Awesome so far

Would Recommend
5/5
Would Buy Again
5/5

C
Shopper Approved - Verified Customer Chris C.
2 weeks ago , OH

Fast check out, great product information on specs

Would Recommend
5/5
Would Buy Again
5/5

W
Shopper Approved - Verified Customer William M.
2 weeks ago , GA

Had some trouble with the auto fill on my info made retype what was already there other than that I appreciate you having the parts I need there were no specs to go by hopefully they fit thanks wm

Would Recommend
5/5
Would Buy Again
5/5

K
Shopper Approved - Verified Customer Kyle W.
2 weeks ago , WA

Everything was great, descriptions of what I needed, pricing, and delivery.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
1994-2002 Dodge Ram 2500 4wd with contact overloads (lifted w/5.5" blocks) - Tuff Country REAR
1994-2002 Dodge Ram 2500 4wd with contact overloads (lifted w/5.5" blocks) - Tuff Country REAR
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2 weeks ago

Strong and durable, should last another 300k. Mud ate up my stock ones. Keep these clean!


K
Shopper Approved - Verified Customer Kim L.
2 weeks ago , NY

Good

Would Recommend
5/5
Would Buy Again
5/5

D
Shopper Approved - Verified Customer Darin B.
2 weeks ago , ID

easy

Would Recommend
5/5
Would Buy Again
5/5

J
Shopper Approved - Verified Customer Joe T.
2 weeks ago , KY

Easy transaction, everything went great

Would Recommend
5/5
Would Buy Again
5/5

J
Shopper Approved - Verified Customer James G.
2 weeks ago , CA

Vehicle was traded for newer truck.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

C
Shopper Approved - Verified Customer Chad S.
2 weeks ago , CO

Good prices and excellent video on the product

Would Recommend
5/5
Would Buy Again
5/5

W
Shopper Approved - Verified Customer Waylon S.
2 weeks ago , CO

So good!!!

Would Recommend
5/5
Would Buy Again
5/5

M
Shopper Approved - Verified Customer Michael H.
2 weeks ago , OK

Description needs more detail

Would Recommend
3/5
Would Buy Again
3/5
Product Satisfaction
3/5
Price
4/5
Customer Service
3/5
Delivery
5/5

Company Response

Hi Michael. Thanks for your feedback. We are sorry for the inconvenience. We will forward this to our internal team to check further. If there are any changes we will update our website. 

2007-2018 GMC Sierra 1500 4x4 & 2wd (With Cast Steel One Piece OE Upper Control Arms) - Tuff Cou
2007-2018 GMC Sierra 1500 4x4 & 2wd (With Cast Steel One Piece OE Upper Control Arms) - Tuff Cou
Read more reviews about this product

2 weeks ago

Find shop that will do work before you order!

Wasted 3 weeks trying to find a shop that would put on parts that they didn't order. Then the shop told me I ordered the wrong part. By the time I requested return authorization, it was past 30 and they accept return. MH

Company Response

Hi Michael, we apologize for the inconvenience. We will address communication issues and ensure better service. Please contact us directly for resolution. Your satisfaction matters to us. Thank you for your feedback.


R
Shopper Approved - Verified Customer Robert M.
2 weeks ago , CO

Easy to order

Would Recommend
5/5
Would Buy Again
5/5

M
Shopper Approved - Verified Customer Michael T.
2 weeks ago , IA

Fairly easy to navigate.

Would Recommend
5/5
Would Buy Again
5/5

D
Shopper Approved - Verified Customer David V.
3 weeks ago , WI

I am not happy at all about the product. I ordered it on February 2nd. To this day I have not received the product. When they said in the beginning they only take a couple of days. It's already been over a month. I am not happy with this company at all.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
4/5
Customer Service
1/5
Delivery
1/5

Company Response

Hi David. We sincerely apologize for the delay in delivering your order. Your satisfaction is important to us. We are actively investigating the issue and will ensure prompt delivery. Thank you for your patience and understanding. For exact information kindly reach us @ [email protected]


H
Shopper Approved - Verified Customer Heath B.
3 weeks ago , CO

Purchased early Feb. Never got any information about order confirmation or shipping. Waited a few weeks and sent the company a message. Never heard back. Contacted PayPal asking for a refund as I had never received any conformation or shipping info. Finally got an order confirmation after the paypal dispute, but nothing about shipping. After almost a month they finally refunded my order. Still never knew if they planned to ship the product or even had the product. Customers truck had to leave the shop without the planned upgrades it came in for.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
1/5
Customer Service
1/5
Delivery
1/5

Company Response

Hi Heath. We deeply apologize for the inconvenience caused by our lack of communication and the delayed refund. We understand your frustration and are working to better the service in the future. We can confirm that your was canceled and requested a refund. The refund should be processed to the original mode of payment within 3-5 business days. For more details reach us @[email protected]

2000-2011 Toyota Tundra 4x4 - "Ride-Rite" Air Bag Helper Springs (Rear)
2000-2011 Toyota Tundra 4x4 - "Ride-Rite" Air Bag Helper Springs (Rear)
Read more reviews about this product

3 weeks ago

Purchased early Feb. Never got any information about order confirmation or shipping. Waited a few weeks and sent the company a message. Never heard back. Contacted PayPal asking for a refund as I had never received any conformation or shipping info. Finally got an order confirmation after the paypal dispute, but nothing about shipping. After almost a month they finally refunded my order. Still never knew if they planned to ship the product or even had the product. Customers truck had to leave the shop without the planned upgrades it came in for.

Company Response

Hi Heath, we apologize for the frustrating experience. On checking, the order was canceled and refunded. Your feedback is essential, and we are working to improve our communication and fulfillment processes. We regret any inconvenience caused and appreciate your patience. Please accept our sincerest apologies for the disruption to your plans.


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