suspensionconnection.com Reviews
2,718 Verified Customer Reviews
2,718 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
Today , NC
Great buy!
Today
Great!
Today
Great shocks
Today , GA
I waited over a month for any sort of information or update on my order. i called in after 2 weeks to check and was told they would check with the manufacturer. she never emailed me back and i had to call again 2 weeks later. Then i was just told "theyre working on it" again with no actual date. waited one more week and called again to be told that they have NO ETA on when my order will be shipped. they were going to make me wait 2+ months with no updates. find your parts from another site if you want your order anytime soon and with updates.
Company Response
Hi Carson, we sincerely apologize for the inconvenience caused. We are actively addressing the delays and ensuring better communication moving forward. Please accept our apologies and consider reaching out directly to [email protected] for assistance with your order. We value your patience and feedback.Â
Today
Terrible shipping process. waited over a month for any sort of update. finally got told my order has no ETA and i was just waiting endlessly to be told when its going to arrive. and now that i got it canceled, its been a week and i still have no refund. please be more on top of your communication. i had an offroading trip planned for early april and you guys ruined it by having ZERO communication on where my order is for over a month.
1 day ago , AZ
So far, so good. We'll see when my item arrives.
2 days ago , CO
So easy and quick and great price!!
3 days ago , WI
I like the website
3 days ago , GA
I found my item $70 cheaper than other websites
3 days ago , AZ
Only place that had what I needed in stock. Would definitely recommend! Have been trying to get product for several years. They came through and found them for me. Thanks Suspension Connection
3 days ago , MO
I ordered the incorrect part on accident they were quick to resolve the issue and help me get the correct product fast. Very helpful.
3 days ago
Superior product, easy install. Great price.
4 days ago , NH
Listen when I buy something off of your website it should state that you don't have it in stock, instead I waited with high hopes and was greatly disappointed. Thanks anyways.
Company Response
Hi Jason, sorry for the inconvenience this has caused to you. On checking, we can see that the order was canceled, and refunded has been processed. We are actively working to update our stock management and communication. Your feedback is invaluable to us. We will try to give a better shopping experience in future. Thank you.Â
4 days ago
Didn’t have it in stock. Really looked forward to it. Wish you had it. Don’t like waiting forever.
4 days ago , MO
Thanks
4 days ago , CA
Good
4 days ago , TX
I ordered some shocks and the site said 10+ in-stock. Almost a month later I had to call only to find out they are on backorder and possibly won't ship for another month and a half.
Company Response
Hi Justin. We deeply regret the delay and any frustration caused. Most of the parts will always be in stock and they will be delivered on or before the estimated delivery date that has been provided. But some parts may incur this problem because of some stock discrepancy in our warehouse which is a rare phenomenon. We are actively working to better stock management and communication. Upon checking, your order got canceled and requested a refund. The refund should be processed to the original mode of payment within 3-5 business days. The refund should have been processed to the original mode of payment. Thank you.
4 days ago , CA
Good selection of items, easy ordering and good service.
4 days ago
Great hitch, worked perfectly.
5 days ago , MI
Awesome so far
5 days ago , OH
Fast check out, great product information on specs
6 days ago , GA
Had some trouble with the auto fill on my info made retype what was already there other than that I appreciate you having the parts I need there were no specs to go by hopefully they fit thanks wm
6 days ago , WA
Everything was great, descriptions of what I needed, pricing, and delivery.
6 days ago
Strong and durable, should last another 300k. Mud ate up my stock ones. Keep these clean!
1 week ago , KY
Easy transaction, everything went great
1 week ago , ID
easy
1 week ago , NY
Good
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