"I was surprised at the personal approach taken by everyone I contacted at Surety One. They were quick to reply to emails, and when I called, I always talked to a person who was willing to take the time to educate me so I understood what, why, when and how much. They were helpful, honest and friendly. I felt as though my business actually mattered to them and I appreciated that. I've never been through this process before and they made it easy. They gave me a checklist and guidance from the start, and when I had to make changes at the end, they were just as helpful and friendly as in the beginning. I understand now why they had been highly recommended to me and I would recommend them to others in a heartbeat. More businesses should operate this way."