1 day ago , CA
What a fantastic experience, I had an issue with a concentrator that was purchased somewhere else. I sent the concentrator in 2 days before the Thanksgiving holiday and it was returned to me the day after Thanksgiving. A big shout out to Trei Miller who made sure that my concentrator was fixed and sent back immediately. The customer service I received was 5 star!
6 days ago , CA
Appreciated the knowledgeable staff and prompt service. The attention to detail and effort to make my purchase a comfortable one was above and beyond that of other vendors.
1 week ago , TN
Rachel was extremely helpful from start to finish, answering all of our questions and getting our order processed quickly and delivered the next day. Many Thanks!
1 week ago , BC
I felt the service was quite good. The sales lady was very knowledgeable with regard to the product.
1 week ago , FL
Ashley was extremely helpful in securing an Inogen G5 double battery for me on an emergency basis. I had already called Inogen directly and found them to be totally unhelpful. So I was especially pleased that Ashley was able to creatively resolve my issues with receiving the battery on an ASAP basis. I was told by my airline (Delta) that I couldn't travel to Europe on November 17th with my newly acquired oxygen concentrator without having a double battery. Fortunately Ashley rescued me. Thank you.
1 week ago , MA
Needed assistance to decide what exactly I wanted - gentleman very clear with explation. He got the materials needed quickly to complete the transaction.
1 week ago
My order package did not include the content list of the package...contacted sales rep Leo two time no response...we got an overall total price via email but no itemized price of the extended warranty we purchase...we have no tangible proof we bought the extended warranty...please help.
Hello Anthony. I spoke to my Sales Manager and Leo directly. Sounds like we cleared everything up. Leo had tried to call you back but missed you.
The receipt as we explained is a little bit long, requires scrolling up to see the warranty listed. I'm glad Leo could walk you through so you could see it listed. Because of your feedback, we are going to try to make everything visible without scrolling.
We sincerely appreciate your business, please do not hesitate to contact us in the future for any questions.
CEO, Main Clinic Supply
2 weeks ago , NE
Leo answered all of my questions and processed my order very quickly. He was very helpful! I feel confident that the Imogene One G5 will be the perfect portable unit for my loved one. The service contract and warranty that Leo was able to secure give me additional peace of mind.
2 weeks ago , FL
Great experience- all went better than expected since customer service that I have received from other companies did not compare. Both Leo and Trey were both efficient and very pleasant to deal with. I will recommend to any who ask.
2 weeks ago , FL
VERY SATISFIED FROM START TO FINISH
2 weeks ago , PA
I have an Inogen G5 which I purchased a couple of years ago that needed servicing. Leo handled everything professionally and very cordially. He also assisted me in purchasing a unit that I could use as a back-up. That was my request and intent, not Leo's. He is a credit to your organization. Thank you.
2 weeks ago
It was great! We went with Main because of its professionalism on BBB complaints.
2 weeks ago , OH
Very professional and carding Rachel Ebeling was so helpful and next day shipping was great thank you so much.
2 weeks ago , MN
It was quick and easy and very helpful.
2 weeks ago , WA
Leo Castro is professional and thorough. He sold me my portable Inogen One G5 and has either helped me himself or directed me to another Main Clinic Supply employee who could for the very few after sales service issues I have encountered. When my home concentrator quit working over the weekend, I sent Leo an email about a replacement and he responded promptly on Monday morning. The sale was easy and my new Inogen At Home concentrator arrived before noon PDT today.
2 weeks ago , IL
Leo was extremely helpful. He understood my (desperate) situation and he was able to get the backup machine to me in a timely fashion. He was sympathetic and efficient. Give that man a gold star!! thanks
3 weeks ago , NC
I enjoy working with Dylan. He is very knowledgeable and helpful and patient during the purchasing process. Main Clinic Supply is my first choice and my experience during my need for oxygen has been great. The turn around from deciding to purchase Inogen products until delivery has always been one day which for anything in this world is amazing. Thank you for being there!
3 weeks ago , PA
Ricky was great to work with. I had spoken with several other sellers of concentrators and they gave me false information. Ricky, on the other hand was honest and helpful. He is a valuable representative for your company. You should be pleased that he works for you.
3 weeks ago , CA
Léo was very helpful and professional .
3 weeks ago , MI
Great service and customer care
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