stair-rodsdirect.co.uk Reviews

4.7 Overall Satisfaction Rating

Based on 2,135 Ratings

5
1685 (78.9%)
4
364 (17%)
3
73 (3.4%)
2
6 (0.3%)
1
7 (0.3%)
1,500+ 5 stars in a row

Product Satisfaction

4.7 Average

5
(427)
4
(59)
3
(16)
2
(7)
1
(15)

Delivery Time

4.7 Average

5
(423)
4
(63)
3
(18)
2
(4)
1
(16)

Customer Service

4.4 Average

5
(60)
4
(10)
3
(2)
2
(0)
1
(8)

Price Satisfaction

4.2 Average

5
(245)
4
(177)
3
(79)
2
(13)
1
(10)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

stair-rodsdirect.co.uk

About Us

Stair rods, door thresholds, bars, Premier trims and staircase runners are sold online at stair rods direct. We started the business in 1997 and have been growing online year after year. Stairrods can add elegance to any stair case either with a runner or with fitted carpet. 

We expanded the business to include door thresholds, door bars and premier trims so that you can match your stairrods to your thresholds and make a slick look, room to room and with the stair rods. 

Orders are custom made for your particular order so you can match your stairrods if you need to. Orders are dispatch in around 7 days depending on what you order and some items are dispatch in under 3 days. If you need something quickly then do phone us on 0845 838 8638 and we will be happy to see what we can arrange.

The Carpet Rods come in a variety of finishes including Brass, chrome and pewter to name a few and have matching brackets and many different finials to choose from.

We provide how to guides so a good DIY person should be able to fit these easily or your can hire a carpet fitter to do it for you.

P

Pippa B.
Today

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very easy website to use
P

Paul L.
Today

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Excellent!
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
S

Stephen F.
1 day ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very well organised web site.
W

Wendy N.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

The only thing that spoils the experience when shopping with Rugs Direct - Stair Rods is being unable to open an account whereby you will then be able to check on previous purchases before placing another.
Wendy N. has reviewed 1 product. Click to view Click to hide
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Posh > Posh Door Thresholds Chrome, Nickel, Pewter, Black

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Brilliant products but very poor customer service

This is my third order from stair rods, all have been excellent, I only have two criticisms, neither of the product. 1) There is no way to see previous orders the check size, colour bought previously. 2) They do not respond to emails, or repeated emails not even an acknowledgment. I use a read report notification so know that they received them.

P

Phillip S.
3 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Excellent selection, clear to understand and all the details I needed as to size and finish - let's hope the delivred product lives up to my expectations!
D

DocAlex
4 days ago , Bedfordshire

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Lack of visibility of postage costs, and given current postage rates, £9 for postage of this item is too much.
Product Satisfaction
5/5
Price
2/5
CustomerService
3/5
Delivery
5/5
R

Richard J.
4 days ago

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

I haven't received my order yet.
Product Satisfaction
1/5
Price
4/5
Delivery
1/5
J

Janette
5 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Good price which was similar to other companies. Spoke to customer services and they added an item onto the order with no issues. People I spoke too were very friendly and product is top quality
Product Satisfaction
5/5
Price
5/5
CustomerService
4/5
Delivery
5/5
Janette has reviewed 1 product. Click to view Click to hide
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Accessories > Skiffers

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Good quality

Very good quality product and delivery was fast

R

Rakesh
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Quick and easy!
A

Alison H.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy website to use, had the item I needed.
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