Squirrel Reviews

4.7 Overall Satisfaction Rating

Based on 1,473 Ratings

5
1104 (74.9%)
4
328 (22.3%)
3
30 (2%)
2
6 (0.4%)
1
5 (0.3%)
1,000+ 5 stars in a row

Would Buy Again

4.8 Average

5
(967)
4
(154)
3
(18)
2
(5)
1
(13)

Recommend This Company

4.8 Average

5
(1,215)
4
(215)
3
(25)
2
(7)
1
(11)

Customer Service

3.8 Average

5
(16)
4
(7)
3
(6)
2
(3)
1
(4)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

Squirrel

About Us

Back in 2007, just when the global economy was battening down the hatches, John ‘JB’ Bolton had different ideas. He reckoned more than ever, people buying houses needed someone in their corner.

That’s when Squirrel was born. On the surface it’s a mortgage brokerage, but it’s also a whole lot more. In a market where everyone works for the seller, JB wanted a business that would fight for the buyer.

And he was plenty qualified for it. JB had been a big cheese in bank world, dealing with more than $40b in mortgages and deposits over his time with some of New Zealand’s leading banks.

He’s also a property investor himself, so he brought insight and experience from both sides of the fence.

Now, all this time later, JB and the Squirrel team help first home buyers, new investors and old hands cut through the spin, make better purchasing decisions, get better terms from their banks and have a nicer time of it in the market. We currently write more than $90m in mortgages every month – that’s over $1b per year.

We’ve won just about every award for brokering there is. But what makes us feel happiest is the feedback we get from happy clients.

Visit Squirrel.co.nz

F

Faatatau
1 week ago , Auckland

5.0
Overall Satisfaction Rating

The Mortgage consultant/s were very helpful by finding ways to meet our needs. The Consultant I was working with was knowledge and willing to find appropriate most suitable solutions to our request. I have already mentioned to this particular consultant that I am looking forward to working with her in future.
Recommend this Company
5/5
Would Buy Again
5/5
D

Dhiren
1 week ago , Auckland

5.0
Overall Satisfaction Rating

Lindsay is just a wonderful adviser who supports and gives objective advice. I always throw really technical questions at him and he is happy to talk them through.

This is the second time I have worked with him in the purchase of a property and I had some really stressful moments where our pre-approval was expiring but we were waiting on a valuation to be done. Thankfully Lindsay managed to secure finance even though the valuation happened after expiry - he even acknowledged my anxieties and went ahead and pulled the rabbit out of the hat.

I would 100% recommend him to anyone in buying property (I already have) - he is a very busy person though, so I guess he cant help everyone - but he is a model financial adviser in my opinion.

Looking forward to working with you again in the near future Lindsay!
Recommend this Company
5/5
Would Buy Again
5/5
Z

Zosimo
1 week ago , Auckland

5.0
Overall Satisfaction Rating

Baz was always quick to respond and gave me advise and several options on my mortgage. He handles everything at the bank side and was able to secure me with cash back. Great work.
Recommend this Company
5/5
Would Buy Again
5/5
N

Nikhil
03/03/2021 , Auckland

5.0
Overall Satisfaction Rating

Eleanor was very helpful and guided us throughout the process.
Eleanor always responded to our queries regardless of how small or big it was and made the whole process stress free for us as a first home buyer.
Thank you Squirrel & Eleanor

Nikhil
Recommend this Company
5/5
Would Buy Again
5/5
A

Anon
03/03/2021

3.0
Overall Satisfaction Rating

As a first time home buyer I have no previous experience of mortgages and selected the option on the Squirrel website indicating that I wanted someone to take me through everything, and I don't feel I got this. I asked for more information a number of times and was told it wasn't available. I'm not unhappy with the rate I got in the end, but feel the service was definitely lacking and would have switched if I'd had more time to find an alternative.
Recommend this Company
2/5
Would Buy Again
2/5
CustomerService
1/5
B

Barbara
03/02/2021 , Auckland

5.0
Overall Satisfaction Rating

Ben Goldsmith is an excellent mortgage broker. His communication was warm & efficient & he was quick to respond to our queries. He came highly recommended from a real estate agent we know & we will recommend him to our friends & colleagues.
Recommend this Company
5/5
Would Buy Again
5/5
C

Cat
02/22/2021

5.0
Overall Satisfaction Rating

Good service, easy comms
Recommend this Company
5/5
Would Buy Again
5/5
R

Ritnesh
02/22/2021

5.0
Overall Satisfaction Rating

Sudam gave me good advise from start ti finish for my home purchase. Very knowledgeable and efficient person.
Recommend this Company
5/5
Would Buy Again
5/5
I

Irene
02/22/2021

5.0
Overall Satisfaction Rating

The service was very fast and smooth as promised by the adviser. Sudam was very helpful and his advise made a lot of sense which shows how much we can save and pay off our mortgage faster than we thought. He is our super hero as our previous mortgage provider told us that our debt consolidation could not be done anytime before April while Sudam not only gave us the lowest interest rate but he also did our debt consolidation at the same time. We recommend his service to anyone who is having issues with refinancing debt consolidation or new loan he knows his work and works according to his customers needs. Thanks
Recommend this Company
5/5
Would Buy Again
5/5
J

Jaimin
02/21/2021

5.0
Overall Satisfaction Rating

Aatish was really professional and panctual on communication to keep.me up to date with what happening with application and made refinance process very easy.

Awesome customer service!
Recommend this Company
5/5
Would Buy Again
4/5
CustomerService
5/5
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