springfreetrampoline.com Reviews
About this CompanySpringfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
109 Product Ratings and Reviews
4.6
Overall Star
Rating
About this Company
Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
Raina M - 08/16/2021
Hard to put together on our own but worth to t. Got us through pandemic.
08/16/2021 - California
The salesperson on chat was very reassuring that they had checked Fed ex shipping during shelter-in-place and also said that we should check Amazon to make sure we were getting the best price since we were installing ourselves and didn't need the $100 promo off installation. (FYI, In the last 24 hours, Amazon's price fluctuated greatly)
Anonymous Customer - 06/15/2020
The salesperson was incredible and extremely helpful!
Kelly - 06/02/2020
I have been coveting this trampoline for awhile... Due to Covid I did the Preorder. I consulted with a customer service rep as to the size I should purchase for our family of 5 as we were not able to go to the store. Really bummed we spent as much as we did and it is too small for our family and kids. Our children are 10, 9, and 6. The reason we purchased was we already had a 10ft round with springs.... we needed bigger as our kids are growing. The customer service rep recommended this size... stating we would get 2 extra feet due to not having springs. Our neighbors have a square. I was hoping we could share the backyard fun... the first day it was up... the kids came over.... out of their mouths "this is so much smaller then ours, lets go to our backyard." So now I have a $2k trampoline that is not getting used due to size. We have plenty of space for the larger size... a really unfortunate mis-purchase that is not returnable. I relied on the expertise of the company to buy site unseen and made a really expensive error.
Merchant Response
06/02/2020 - WA
Please make sure you get a accurate assessment of the right trampoline to buy from customer service for your family. Due to COVID we relied on a site unseen pre-order purchase and utilized the customer service rep to decide on either a medium or large oval of which we have space for either in our yard. We had a spring round 10 foot and wanted to upgrade due to our growing/aging children. While we love the trampolines and every time we go to someone's house with a Springfree it is jumped on over and over.... we waited and waited to purchase as it is an expensive trampoline. Unfortunately, it is too small for our family and not very much bigger then what we had. The rep told us that we would get 2 feet more jumping space as our 10 foot springs lost jumping space due to the springs. First words... this is really small Mom why did we get rid of the other one? I was very disappointed that an over $2k purchase our family saved for has only been used twice and our children and the neighbor's children are on the neighbor's square due to size. A very unfortunate COVID purchase that is not returnable...
Anonymous Customer - 05/21/2020
We absolutely love having this trampoline! The Springfree team was beyond amazing!
DH - 05/08/2020
We ordered our trampoline and received an email saying we would receive it in 7 to 10 business days . The next day they sent an email saying they were about 2 to 3 weeks behind . When they shipped it , they shipped 1/2 of one size trampoline and then parts for a different size . We asked them to send a complete box .they would not do that . They sent the missing half of the trampoline. The set up company came out looked at all the boxes and started making excuses as to why they could not put it together . So my husband decided we can put it together . He opens the new box and it does not have all the parts . So 7 weeks later we still don’t have a trampoline. Go to Costco save yourself the money and hassles
Craig - 05/06/2020
These folks don't stand behind their product. I spent thousands of dollars on a trampoline and the basketball hoop and ball. The ball broke apart and couldn't be repaired within the 3 month warranty period, but because I never thought these folks would weasel out on replacing such a clearly defective ball that I didn't rush to file the claim. They denied it and refused to replace the ball because I missed the 3 month deadline by a month. I'll never buy anything from these guys again and neither should you unless you want to get nickel and dimed.
Bobby S - 05/01/2020
We absolutely love our Springfree Trampoline! Our kids love to jump as often as possible.
05/01/2020 - Washington
The whole experience, from start to finish, was smooth. Thank you!
Roberta S - 04/28/2020
Purchased this for my grandchildren! They love it! Now all their friends want one too! Love the safety of the “springless” design.
04/28/2020 - Oregon
Great product
Marisa D - 04/27/2020
Love it! Best purchase we have made to help keto our kids active!
04/27/2020 - Washington
super easy - excited to receive!
Tess - 04/26/2020
We love our trampoline! Our three year old son loves jumping on it. It’s the first thing he asks to do each day and all day. Great, safe exercise! I used to be a cheerleader so I enjoy practicing my skills on it too! So much family fun!
04/26/2020 - NC
Great experience. Customer service was good and not pushy.
Amy - 04/26/2020
Great purchase. Quick installation and friendly customer service.
04/26/2020 - TX
Quick installation and customer service was very friendly and knowledgeable. Product is very sturdy and fun!
Sherry H - 04/25/2020
We are very pleased with this trampoline! The (5) boxes (trampoline + ladder + basketball hoop) were delivered over two days and the assembly went well - for one adult + a 2nd adult when attaching the mat to the rods, total assembly time was ~4 hours at a leisurely pace. The instructional videos with visual demonstrations & verbal instructions of the assembly steps were extremely helpful (do NOT skip watching these videos!). We have peace of mind from the safety features and our two boys (9 and 11 years old) love the new trampoline - "it is impossible to not smile when jumping on the trampoline!"
04/25/2020 - California
Easy online shopping experience.
Elizabeth M - 04/22/2020
Well made, videos and instructions made it easy to assemble. Family loves it!
04/22/2020 - California
I appreciated covid msg, size finder, and accessory recommendation
L. L - 04/19/2020
We have had our Springfree trampoline for about two weeks. We had a traditional trampoline before it. The kids love this trampoline. They say it bounces higher. Our 8 year old got to test the safety of the net - he fell "off" the mat and that net just bounced him right back in with him giggling the whole time. Yes, it is expensive, but if it lasts as long as they say it will, it will be the cheapest one we've ever purchased. It is also very heavy and feels very solid. As the mom who likes to keep the surface cleaned off, I love that I don't have springs or a floppy spring cover pad to work around. The customer service was fantastic. Kylie was a joy to work with. We would recommend paying the extra money to have them set it up - it is not an easy task. Save your fingers, back, and patience. They can do it in less than an hour. We are very happy with our purchase!
04/19/2020 - TX
see above
Jill - 04/19/2020
Customer service was great. Trampoline amazing.
04/19/2020 - IL
Great customer service. Great product. We are very happy with our purchase. Would recommend to anyone.
Andres H - 04/18/2020
I would not say it was a great deal or value, but it has met a real need during our Covid19 social distancing period. It's been great for my kids. Would have been great to have purchased a few years ago. It's a big outlay for our family but I am deeply appreciative of the safety and quality of the product.
04/18/2020 - Washington
Great quality and a million times safer than competitor non-springfree brands.
Erin K - 04/17/2020
We love it. The quarantine trampoline is going to help us bounce through this crazy time!
04/17/2020 - Connecticut
How do I know when the product will arrive? They delivered and installed within 10 days and my kids were jumping for my sons 9th birthday.
Kendra - 04/12/2020
I have always been VERY uncomfortable with my daughters jumping on normal trampolines with springs showing, rust, no nets, etc. I never thought I would want to buy a trampoline for my family. THEN we saw this Springfree trampoline, and that all changed. We love it so much, and I don't have to worry about all of the safety hazards that other trampolines pose! I'm shocked I'm now a trampoline owner, but I'm so grateful. It's amazing exercise for my whole family and has been a game-changer.
04/12/2020 - GA
Our experience was fabulous from inquiry to install. Great customer service, clarity in communication of prices, ease of ordering, quick turnaround to install, kind and professional install, and great follow-up customer service. No complaints at all.
Mia F - 04/10/2020
I am 53 years old and was a gymnast my whole life, been on every trampoline there is, and this by far is the most extraordinary trampoline in the world… Simply the best!!!! Worth every cent !!! My kids 17 daughter and 14 son think it’s DOPE
04/10/2020 - California
Cameron in customer service was super helpful and kind during this crazy COVID19
PopPop & - 04/06/2020
We love the Trampoline and our grandsons have only got to play on it a few times due to the COVID-19, (that is who we really bought the trampoline for). But with the social distancing, my husband and I have used it to exercise and to keep our spirits lifted as we look forward to the day that we can enjoy this gift all together.
04/06/2020 - TX
We purchased our Springfree Trampoline for our grandsons and they love it! We would recommend this product to anyone that wants an excellent built Trampoline with many safety features and the opportunity to add additional products such as FlexrHoop basketball hoop and tgoma-an outdoor interactive Smart Play experience.
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