My overall experience with SpeedAddicts.com was pleasantly surprising. I say surprising because I don't stray to far away from Amazon for my shopping needs because I believe they set the standard for a satisfying online shopping experience. I was really impressed with Speed Addicts prices, products and especially the customer service. A little back story: I recently bought an electric bike from Amazon and was in the market for a "serious" lock & chain set. Well, after doing a week of research on which locks & chains work the best to prevent theft of my new $3,000 e-bike, I quickly discovered that the good ones cost between $250-$350. I just spent a ton of money on the bike, so I wasn't to enthusiastic about spending so much for the lock, but I knew I had to protect my investment. Anyways, after spending a week researching, and after looking at dozens of videos and visiting dozens of bike websites, I stumbled upon Speed Addicts. I knew I wanted a Peweg or Onguard chain set, but the cheapest I could find them for was around $250 on Amazon. You could imagine my surprise when I discovered a great deal on Speed Addicts for the "exact" chain & lock set I wanted, only it was under $100 after shipping and free delivery. They beat their competitors price by a land slide which really made me feel like all my research had paid off. Once I ordered my product, customer service reached out to me and thanked me for the business as well as providing me with my shipping details. I tried to track my package, but there was some sort of mix up with my tracking number. I messaged customer service and they messaged me back the same day with the updated tracking number. I was very impressed with the quick response to my email and how fast they resolved my issue. When I received my product in the mail a little over a week later, I was happy that it was in pristine condition and looked great! I couldn't be happier with my entire first time experience with Speed Addicts! I will continue to shop with them for all of my cycling needs from now on! Besides, Amazon needs some competition! These guys at Speed Addicts really care about their customers, so I would definitely recommend checking them out if you haven't already!