First of all, I knew nothing about bonds except that I needed one for our company's pension plan. When we switched our pension carrier, the bond was not carried over. I was surprised to have received a cancellation notice. When I contacted the customer service, Sharon was very patient explaining everything and made me understood what needed to be done for me to take care of the situation. All documents were sent to me via email within few minutes. I made a decision to continue the same bond with them. The fee was really reasonable for three years, plus, she was very kind to waive the re-installation fee. Thank you!