"I called in and spoke with Chris strictly to troubleshoot some issues I was having with my Andrea at the suggestion of a court reporter colleague. (I did not purchase the Andrea from Sound Professionals and Chris knew this). Regardless of where I purchased the device, remoted into my computer, tweaked some things, and fixed the issues I was having. I was so impressed with his knowledge and willingness to work with me that I ended up purchasing the 6 Plus. I'm so happy I did. It sounds great! I highly recommend Chris and Sound Professionals. "