Very responsive on text message, even on New Year's day.
The master series mics were mind blowing but I had to return them unfortunately. The issue was that the website image of the product was not what I received. While the mic quality was out of this world, I thought based on the image that I would be able to place a stick-on windscreen over the exposed mic, however the padding completely covers the mic and does not block the wind or allow me to apply the windscreen, which is crucial for my recordings.
I will order a different version of the master series.