smartcarpet.com Reviews

About this Company

SMART Carpet is a convenient shop-at-home service. SMART Carpet offers a complete line of name brand flooring products for carpet, wood, vinyl, laminate & tile. SMART Carpet has managed to eliminate all the hassle of buying new carpet and flooring. The SMART Carpet system is simple, with everything done right in your home where color and quality selection matter most. The experts at SMART Carpet make sure all measuring is completed before clients choose from thousands of styles and colors that are available. Known for its outstanding customer service, SMART Carpet has installed more than one hundred million square feet of flooring and counts over 250,000 satisfied customers in the Northeast!

Filter

883 Verified Customer Reviews

883 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
818
(92.6%)
4 Shopper Approved - Review Star
61
(6.9%)
3 Shopper Approved - Review Star
4
(0.5%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
0
(0%)

Would Buy Again
4.9
5 Shopper Approved - Review Star
831
4 Shopper Approved - Review Star
51
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
750+

5-star reviews

7 years collecting reviews

About this Company

SMART Carpet is a convenient shop-at-home service. SMART Carpet offers a complete line of name brand flooring products for carpet, wood, vinyl, laminate & tile. SMART Carpet has managed to eliminate all the hassle of buying new carpet and flooring. The SMART Carpet system is simple, with everything done right in your home where color and quality selection matter most. The experts at SMART Carpet make sure all measuring is completed before clients choose from thousands of styles and colors that are available. Known for its outstanding customer service, SMART Carpet has installed more than one hundred million square feet of flooring and counts over 250,000 satisfied customers in the Northeast!

Filter
W
Wine G.
06/29/2020 , NJ

Very knowledgable salesman and installers. We were very satisfied with both the flooring and the carpet.

Would Buy Again
5/5
Product Satisfaction
5/5

J
John S.
03/28/2020 , NJ

Very good service

Would Buy Again
5/5
Product Satisfaction
5/5

H
H B.
03/20/2020 , NJ

Smart Carpet was great! In home selection was convenient and the sales person very knowledgeable. They installed per my schedule and did an excellent job.

Would Buy Again
5/5
Product Satisfaction
5/5

A
Anonymous Customer
03/19/2020

Very satisfied. installer, Helio, was excellent. Polite, friendly, on time, cleaned up perfectly and made sure before leaving to ask if I was satisfied or needed anything else done.

Would Buy Again
5/5
Product Satisfaction
5/5
Customer Service
5/5

V
Vic M.
03/16/2020 , NJ

I bought the flooring through Costco. The sales person was very thorough. He gave me several options by presenting a pricing tier, offered samples, and gave a step by step process from delivery to installation. He answered all of my questions clearly and informatively. He explained the warranty and broke down the pricing for all elements of the installation. The installers did an outstanding job. They let me verify my order, moved appliances very carefully, plugged in the refrigerator and freezer. They worked neatly and conscientiously. They did not seem to cut corners and kept to the process an explained by the sales person. The carefully returned the appliances to the correct positions and did a good clean up. They were polite, stuck to the task at hand, and answered all my questions.

Would Buy Again
5/5
Product Satisfaction
5/5

C
Crystal
03/16/2020 , NJ

Installers were very professional and did a great job. The floors look great! Very neat and clean.

Would Buy Again
5/5
Product Satisfaction
5/5

A
Amy T.
03/14/2020 , NJ

The customer service was immediate from scheduling first appointment with salesman and continued through scheduling and final installation. Sales took time to go through flooring products and the Install team took their time to make sure everything was completed and also assisted with moving some furniture back in place once done. We are enjoying the new flooring and would recommend SmartCarpet to anyone.

Would Buy Again
5/5
Product Satisfaction
5/5

J
Joanne
03/12/2020 , NJ

Smart Carpet got the job done. Empire Today could not do it. My upstairs landing and second bedroom look beautiful with the new flooring.

Would Buy Again
5/5
Product Satisfaction
5/5

A
Anonymous
03/11/2020 , NJ

It is beautiful! The installers worked really hard and very late - they cleaned up and put all of the furniture back. They get an A+ from us. No complaints at all. We have used Smart Carpet before and were pleased then as well.

Would Buy Again
5/5
Product Satisfaction
5/5

S
Stanley B.
03/11/2020 , NJ

Good experience overall

Would Buy Again
5/5
Product Satisfaction
5/5

B
bob
03/10/2020

Excellent job by all from smart carpet

Would Buy Again
5/5
Product Satisfaction
5/5

H
Henry
03/07/2020 , NJ

Very good job and good cleanup!

Would Buy Again
5/5
Product Satisfaction
5/5

B
Bobbi K.
03/03/2020 , NJ

I was very pleased with both Otto, who assisted me in choosing the right carpet to enhance the room and Sam, who installed the carpeting. I dealt with Smart Carpet many years ago for my Moms carpeting and was very satisfied then and twice as satisfied now.

Would Buy Again
5/5
Product Satisfaction
5/5

M
Mark
03/02/2020 , NJ

Great experience. Rep Joe was knowledgeable and helpful in picking the right carpet. Gave me a great price. Install crew were right on time and worked quickly and did a really nice job. They cleaned up all debris and vacuumed throughout. Was very pleased with everything from start to finish. Had bought the last carpet 13 years ago from Smart carpet and it had held up well. Hope this will also.

Would Buy Again
5/5
Product Satisfaction
5/5

J
J. S.
02/24/2020 , NJ

My wife and I were very pleased with our two installers. They moved all the heavy bedroom furniture and did thorough J b of vacuuming after removing the existing rug and padding. They replaced all furniture as found when they arrived and vacuumed again.

We used Smart Carpet in our old house more then six years ago. Because we were so pleased with Adam Forbes, we requested him again. His knowledge of Smart Carpet styles and superb measurements has not changed. We would ask for Adam again and the same two installers!!

Would Buy Again
5/5
Product Satisfaction
5/5

A
Anonymous Customer
02/19/2020

Everything was great, from the quote to the product and installation. I would definitely use them again and would certainly recommend Smart Carpet for flooring needs.

Would Buy Again
5/5
Product Satisfaction
5/5

C
Chakshu P.
02/17/2020 , NJ

Representative and installers are so professional and quick.
Price are reasonable. carpet and liner qualities are extremely satisfied.
Quick installation.
Most I like about Smart Carpet is No hassle to go out in the stores and looking for carpet, they come to your house and you find everything there.

Would Buy Again
5/5
Product Satisfaction
5/5

K
Karen
02/12/2020 , NJ

Our salesman Andrew was very knowledgable and patient as we viewed all options and made our final decision. The installer Wilson and his assistant were very professional and meticulous with the installation of the flooring. This is our 3rd Smart Carpet flooring purchase and wouldn't hesitate to make another if the time comes.

Would Buy Again
5/5
Product Satisfaction
5/5

M
Maureen J.
02/11/2020 , NJ

The gentlemen that installed my floor were fantastic. Did a great job and helped move my furniture back. I love my floor and will recommend to my friends.

Would Buy Again
5/5
Product Satisfaction
5/5

C
Cortright
02/04/2020 , NJ

Had a great experience.

Would Buy Again
4/5
Product Satisfaction
4/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024