Dear Smartcarpet team,
You probably only hear from people with complaints, and frankly, I really have to be overly impressed to write a compliment - but working with SmartCarpet was outstanding, amazing and actually a great experience.
First, having Shayne come out, measure the house but actually take time to explain all the possible options. I think I hit him with every possible question for multiple angles, and consistently he provided responses I could clearly understand. Not once did I feel pressured to buy, or be upsold or make any decision. In fact, at one point, he said - don't decide. Think it over, any investment is a difficult one and it's one you will live with for quite some time.
We (actually not I) had a pre-determined choice, but Shayne's objectiveness brought us to what we are sure is the very best decision for us.
We were pleasantly surprised at how soon the work could start. When Adriano showed up to deliver our floors for 'acclamation' a few days before being installed, he double-checked all measurements and explained exactly what would happen when and where.
Adriano's attention to detail, as if it was his own home, was outstanding. I have a mid-century home with metal doorframes, so the floors could not be cut under the frames. Adriano's craftsmanship is evident in every single room and every doorway of my house.
I can't say enough great things about working with SmartCarpets. Thank you.