siteground.com Reviews

4.9 Overall Satisfaction Rating

Based on 7,967 Ratings

5
7575 (95.1%)
4
241 (3%)
3
62 (0.8%)
2
21 (0.3%)
1
68 (0.9%)
7,500+ 5 stars in a row
5 star excellence award medal

Customer Service

4.9 Average

5
(6,325)
4
(145)
3
(43)
2
(15)
1
(44)

Recommend This Company

4.9 Average

5
(7,491)
4
(237)
3
(74)
2
(23)
1
(83)

Would Buy Again

4.9 Average

5
(7,449)
4
(252)
3
(81)
2
(35)
1
(91)

Product Satisfaction

4.8 Average

5
(7,091)
4
(573)
3
(138)
2
(32)
1
(74)

Price Satisfaction

4.7 Average

5
(6,306)
4
(1,044)
3
(391)
2
(63)
1
(104)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

siteground.com

M

Mel
Today , Vic

5.0
Overall Satisfaction Rating

I had to contact SiteGround because GoDaddy wanted extra money for me to set up email addresses for my site while trying to register a domain, and GoDaddy's support team was taking ages to answer the phone.

SiteGround confirmed that I can still set up my own email addresses with my own hosting, and as I was going to sign up with SiteGround after registering the domain, I was informed that I could register the domain with SiteGround if buying hosting.

Vlad stayed with me and was patient, helpful, and supportive while I registered for hosting and my domain. He answered all questions promptly and politely, was easy to deal with and a pleasure to chat to, and he helped me get my hosting set up and the domain name I wanted. Best customer service I've had in a long time. So much better than other hosting companies I've dealt with in the past, and a lot better than GoDaddy!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
M

M2 A.
Today

5.0
Overall Satisfaction Rating

Kind and friendly support and a great product for my client sites. Very happy with Siteground.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
CustomerService
5/5
V

Vladimiro
Today , Lecce

5.0
Overall Satisfaction Rating

I am new customer.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
C

Chris
1 day ago , ON

5.0
Overall Satisfaction Rating

I have been using a couple of different reseller hosts and SiteGround is the best so far. Customer service is quick and thorough and I am grateful for the knowledge of their team.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
D

Damien
1 day ago

5.0
Overall Satisfaction Rating

I needed help with a domain transfer, it had been a while since I did this. The customer service representative/tech assistant was amazing he even took a look at where the domain was purchased to see if I inputted the correct information via screenshots. He couldn't have been more helpful.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
D

David A.
1 day ago , CO

5.0
Overall Satisfaction Rating

Siteground's support is the best in the business. Consistently professional, effective, and efficient. And almost never any long hold times. I don't need support from them very often, but when I do I always come away impressed and happy.
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
K

Kali
1 day ago , PA

5.0
Overall Satisfaction Rating

The customer service Rep was very patient and worked with me until my issue was solved. Very satisfied
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
R

Ranjit P.
1 day ago , Maharashtra

5.0
Overall Satisfaction Rating

Hello,
My personal experience with site ground customer service is very good as they solved my issues in a professional manner and is highly effective to the extend of the query raised
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
J

Jeff V.
1 day ago , WA

1.0
Overall Satisfaction Rating

I never got any support and am still waiting. Should be an easy fix. I am getting an error that says "Please install a valid SSP certificate first!" when I try and enable HTTPS in Environment Optimization in SG Optimizer.

I also continue get a Can't Connect with Wordpress REST API error as well whenever I open SG Optimizer.

My GTMetrix report from 5 minutes ago was a big red F.

I would love to be able to say I got great support but so far that hasn't happened. It's not too late.
Recommend this Company
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
1/5
CustomerService
1/5

Public Comment

Hello Jeff, 

We have managed to identify only 1 support inquiry via chat posted on behalf of your account. In that chat, our agent attempted to collect more information about the nature of the problem, but since there were no replies on your behalf, he terminated the session after 10 minutes of inactivity. Please contact our Support again, so our technicians could investigate and assist you further with the warning in the plugin settings.

Kind regards, 
The SiteGround Team

 

D

Desirée
2 days ago , FL

5.0
Overall Satisfaction Rating

I've been with Siteground for many years hosting my client sites; they have always provided me with consistent, courteous, excellent tech support!
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Loading Page Animation

See more siteground.com Reviews

Visit siteground.com ►