silvergoldbull.com Reviews

Elsie J - 2 weeks ago

Great product and great price

suzanne D - 02/16/2023

Arrived quickly and secure, very happy with my multiple purchases from this company. Will continue to buy from.

1 Company Review

suzanne D

02/16/2023 - california

Very happy with the many orders received from this company. Fast secure delivery, great pricing, Will continue to buy from this company

Ken - 02/15/2023

I've ordered from various dealers, and this experience was by far the worst. First, the communication was "your order has been packed." I went out of town for the weekend, when finally a neighbor alerted me there were notices on my door. I discovered the "three attempts and then returned to sender" policy. When I called customer service I was told bluntly that my silver was headed back to them. He said "you were given a tracking number." Who orders a product, is informed it has been "packed" and then is supposed to click on the UPS link to track it? He was more than happy to hold my order hostage unless I paid another $30 to have my order re-shipped. "We don't waive these fees". Of course not. This scam makes this company a lot of money no doubt. I have no idea how many customers are held hostage - pay the re-ship fee or get a refund at spot prices - a lousy alternative, but it must be a lot. The "Operations Manager" sounded like he states his terms every day and had no intention of hearing anything or working for a solution. Short sighted right fighter, I am on the market to purchase more, so he lost all future sales as well as my friends and colleagues who discuss precious metals. My advice - the purchase information and terms of sale are not clear, the customer service stinks, so I would run before placing an order from them.

Company Response

Hello Ken, we’re sorry to hear things didn’t go quite right with the delivery of your order. We do our best to communicate the delivery policy of the carrier along with each shipping update email. Additionally, we insure every package that leaves our facility so that our customers can rest assured knowing their investment is protected. When packages are returned to us, it's our policy to charge a re-ship fee to offset some of the shipping and insurance costs that we have incurred. We do ask our customers to follow the tracking information once it is sent to them via email, as we can preemptively assist with various issues (such as not being able to receive the product due to being out of town). We do understand the frustration of having to deal with a package that is returned and would like to speak to you more. Please give us a call at (877) 646 5303 or email [email protected] so that we can discuss some options.

1 Company Review

Ken

02/15/2023 - North Carolina

The "Operations Manager" was not interested in having a conversation, he seemed all too glad to inform me I would need to pay $30 to re-ship, or, I could allow the firm to buy my order at spot prices. First, my advice is to inform the purchaser what is about to happen. NOT that your order has been packaged, but that your order has been shipped. Secondly, we are shipping by UPS and they will make 3 attempts to deliver for signature. Third, you are expected to track your package. I will not do business with you again. You got your $30.

Linda S - 11/25/2022

Quick shipping

Evan - 11/21/2022

Was very happy with my order.

1 Company Review

Evan

11/21/2022

Easy to order and navigate on website

Ian F - 11/17/2022

NOOCE

Justin B - 11/15/2022

Classic, maybe a little racist

1 Company Review

Justin B

11/15/2022 - MA

Good experience, will be back

Michael-Anthony P - 11/11/2022

Extremely satisfied

Adrian P - 10/24/2022

Nice coin

1 Company Review

Adrian P

10/24/2022

Easy to buy. Shipped in time. No issues.

Mike S - 10/14/2022

Superb coins at a great price. These are very beautiful.

1 Company Review

Mike S

10/14/2022 - Ontario

I was very impressed with my first purchase from Silvergoldbull. A very professional purchase experience with enhanced security packaging and excellent shipping time as well as outstanding precious metals. I am very pleased and satisfied.

arron M - 09/19/2022

Everything was great Delivery was fast

1 Company Review

arron M

09/19/2022 - ON

Quick and easy

Jayme S - 08/30/2022

Arrived quickly, solid product just as advertised. Thanks!

1 Company Review

Jayme S

08/30/2022 - IN

Website is easy to use, pricing is very competitive and the product arrived within days. Very please once again, thanks!

Steve R - 08/29/2022

Got exactly what I ordered. Delivered in well protected packaging. Will do more business with this company.

1 Company Review

Steve R

08/29/2022 - MO

Got exactly what I ordered, delivered promptly.

Eric P - 08/23/2022

item as described

1 Company Review

Eric P

08/23/2022 - BC

items as described

Lea-Ann H - 08/17/2022

As described.

1 Company Review

Lea-Ann H

08/17/2022 - ON

Shopping here was an easy process with lots of payment options.