Damaged During Shipment
Two boxes of my order of four boxes (3 filter per box) were damaged during shipment making six filters unusable. Shorty's HVAC was quick to ship me two replacement boxes without charge. Unfortunately, one of the two arrived damaged making two of the filters unusable. In each situation I sent them pictures of the damaged filters. Shorty's HVAC said they would not send replacements. I only fault Shorty's shipping boxes as they are thin-walled and the filters are packed with no protection during shipping. It's no wonder the filters are easily crushed/damaged during shipment.