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333 Verified Customer Reviews

333 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
301
(90.4%)
4 Shopper Approved - Review Star
25
(7.5%)
3 Shopper Approved - Review Star
5
(1.5%)
2 Shopper Approved - Review Star
2
(0.6%)
1 Shopper Approved - Review Star
0
(0%)

Would Buy Again
4.9
5 Shopper Approved - Review Star
312
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
Would Recommend
4.9
5 Shopper Approved - Review Star
302
4 Shopper Approved - Review Star
25
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
Product Satisfaction
4.9
5 Shopper Approved - Review Star
300
4 Shopper Approved - Review Star
25
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
2
Delivery Time
4.8
5 Shopper Approved - Review Star
298
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
5
Price Satisfaction
4.7
5 Shopper Approved - Review Star
262
4 Shopper Approved - Review Star
58
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
1
Customer Service
4.7
5 Shopper Approved - Review Star
19
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
250+

5-star reviews

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C
Christy E.
12/15/2019

Dean was great to work with!!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

M
Mark
11/15/2019 , IL

The delivery and set up was on time, quick and done professionally by Chris and Dusty. They were both knowledgeable and respectful. When I had an issue with a shut of valve they returned promptly and fixed the issue quickly. I think these two men Chris & Dusty are an asset to Knie appliance of Sterling, IL. Thanks for a job well done.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
4/5

T
Tom G.
11/13/2019 , IL

Andrew was great. We told him exactly what model we needed. Within a few minutes all good to go.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

M
Mattress P.
07/02/2019 , IL

The experience was great John Christianson was very professional I knew what I wanted and he was not pushy on selling me something I didn't want

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you for the kind review. We are happy to hear that John did a great job during your buying experience.

J
JackMack
06/05/2019 , IL

John was great. He helped us find a refrigerator that had all the options we were looking for. When we have needs in the future (appliances or furniture), I would ask for John to help us.

I like the way the store is laid out.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Thank you Jack! We are happy to hear that your buying experience went so well with John.

D
Desiree
05/06/2019 , IL

Adrian Considine was excellent! (Desiree Ruffin)

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you Desiree for the kind review.

K
Kris C.
03/28/2019

Both Chris C. and James C. were professional, quick, and knowledgeable about installing and testing my new washer. Great job!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Thank you Kris. We are very happy to hear how professional and fest Chris and James were during your delivery. We hope you enjoy your new washer!

M
Mel
12/07/2018 , IL

Outstanding service from time of purchase to time of delivery and setup. You have team members that go out of their way to serve and satisfy the customer. For that, I thank you.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

T
Tim B.
11/16/2018 , IL

Chris. C. And Tyler. J. On time curtious and fast.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Thank you Tim. We are very glad to hear that Chris C. and Tyler J. did so well during your delivery. We look forward to working with you next time!

J
Janet F.
11/16/2018 , IL

I try to update a force of furniture or an appliance every year & don't even look anywhere else. Customer service is always good so I stay w/Knie. Chris C. & Tyler J. We're very helpful & professional. Thank you

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you Janet. We are very happy to hear how professional Chris C. and Tyler were during your delivery. We look forward to working with you next time!

J
Jackie M.
11/13/2018 , IL

We were VERY satisfied with the delivery men...Chris C and Tyler J. We watched delivery from truck too kitchen and observed that after film came off fridge there were scrapes on both doors. Appears to be factory damage. Hopefully for a fridge as expensive as this Knie will make good on resolving this problem.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
4/5
Delivery
5/5

D
Danielle
11/13/2018 , IL

Delivery was fast and within the time frame. The guys(Chris c. And Tyler j.) were helpful and efficient.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
3/5
Delivery
5/5

Company Response

Thank you Danielle. We are very glad  to hear how helpful Chris C and Tyler were during  your delivery. We look forward to working with you in the future.

L
LaVona G.
08/20/2018 , IL

Adrian was outstanding. Very knowledgable

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Thank you LaVona. We are very happy to hear how outstanding Adrian was during your buying experience. 

P
Pam
08/03/2018 , IL

Isaac and Drew were great delivery guys. Give them a pay raise or you will lose them to another appliance store.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

Company Response

Thank you Pam. We are glad to hear that Isaac and Drew did a great job during your delivery.

A
Anonymous Customer
08/02/2018

Chris C and Chris P did a great job. They were quick and friendly.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you! We are very happy to hear how great Chris C. and Chris P. were during your delivery.

K
Kayla
07/31/2018 , IL

Isaac and Drew were awesome and helped us with everything we needed.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

M
Megan
07/31/2018 , IL

Issac and Drew had a small space to fit our washer and dryer in but they were able to get it in and I appreciate the effort.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
3/5
Delivery
5/5

Company Response

Thank you Megan. We are happy to hear that Isaac and Drew were able to work with the space and set up your new washer and dryer. We look forward to working with you in the future.

T
Tonya
07/30/2018 , IL

Isac and Drew were very good.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you Tonya. We are happy to hear that your delivery with Isaac and Drew went well. We look forward to working with you in the future.

R
Rick
07/30/2018 , IL

Our service was great this time! Isaac and Drew did a wonderful job! We were not satisfied with our first delivery Jordan and Clay came in didn't explain anything and left the stove unlevel and it was dented!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
2/5
Price
4/5
Delivery
5/5

Company Response

Thank you Rick. We apologize for any inconveniences prior to this delivery. We are very happy to hear that Isaac and Drew did a wonderful job during your delivery.  We hope you enjoy your new stove and look forward to working with you in the future. 

L
Lee
07/30/2018 , IL

Drew and Isaac were friendly and nice

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Thank you Lee. We are happy to hear that your delivery with Drew and Isaac went well.

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