" I received a phone call from Dave before the delivery of my new mattress giving me a two hour window (9:15-11:15) to expect it to arrive. It came promptly at 9:15. Both Dave and the other guy (I'm sorry, but I can't think of his name. I waited too long to complete this.) worked quickly and competently. They were very polite and pleasant to work with. They hauled away my old mattress, too. "