Sometimes you rate the product, and other times you rate the business and their customer service department. I recently ordered an outdoor lamp that had a manufacturing flaw that wasn't going to work for me. But it was when I contacted the customer service department, specifically Kaitlyn, that I learned just how bright this company shines for their customers. I received an immediate response followed by the more than satisfactory solution later the same day. I was very pleased to have done business with THIS company, and will be back to shop their website in the future!!! Thank you so much Serenity Health and Kaitlyn!!!