I received weekly automated status reports as my device sat in Recovery past the guaranteed two- to four-week service window. When I called regarding the status, my agent was not available. Another agent checked on it, but could not provide a reason for the delay. The next day status changed to Complete. I have approved the recovered file list, but I did not find the service to make a good-faith effort to perform the recovery, or to provide the files if earlier recovered, at the earliest opportunity in the service window. In fact, there was no communication as or after the deadline passed.