"he customer service was great, the work was done swiftly, and I got all mt data back, exactly as advertised. My only complaint is, living in Canada, I had to pay for the shipping separately, even though the cost of shipping is already included in the price I paid. I feel that they should have reduced the price by the amount of shipping ($30) that I was required to pay. Still, to be able to retrieve all the data from my damaged external drive was worth the price. Highly recommended!"