I really appreciate all the detailed instruction & explanation along the way.
Grateful for the professionalism with everyone I interacted with.
And really grateful for your expertise in recovering my data. YAY!
My disappointment occurred when after two (2) confirmations with 2 different individuals, I did NOT receive the type of external hard drive I was told I'd receive.
I expected a hard drive that requires an external power source... instead you sent the "hold in your palm, self powered drive.
So not cool, after telling the customer otherwise.