Welcome to rugsdirect.co.uk, we are a UK online rug business selling rugs since 1984. We have a wonderful array of

Filter

21,909 Verified Customer Reviews

21,909 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
17K+
(80.9%)
4 Shopper Approved - Review Star
3293
(15%)
3 Shopper Approved - Review Star
601
(2.7%)
2 Shopper Approved - Review Star
129
(0.6%)
1 Shopper Approved - Review Star
155
(0.7%)

Delivery Time
4.7
5 Shopper Approved - Review Star
7215
4 Shopper Approved - Review Star
1025
3 Shopper Approved - Review Star
338
2 Shopper Approved - Review Star
121
1 Shopper Approved - Review Star
180
Product Satisfaction
4.7
5 Shopper Approved - Review Star
6933
4 Shopper Approved - Review Star
1318
3 Shopper Approved - Review Star
327
2 Shopper Approved - Review Star
123
1 Shopper Approved - Review Star
180
Price Satisfaction
4.6
5 Shopper Approved - Review Star
6314
4 Shopper Approved - Review Star
1883
3 Shopper Approved - Review Star
470
2 Shopper Approved - Review Star
97
1 Shopper Approved - Review Star
117
Customer Service
4.4
5 Shopper Approved - Review Star
1069
4 Shopper Approved - Review Star
216
3 Shopper Approved - Review Star
78
2 Shopper Approved - Review Star
41
1 Shopper Approved - Review Star
124
SHOW DETAILS

5-star reviews
17K+

5-star reviews

9 years collecting reviews

About this Company

Welcome to rugsdirect.co.uk, we are a UK online rug business selling rugs since 1984. We have a wonderful array of

Filter
H
Shopper Approved - Verified Customer Hilary M.
2 days ago

I’ve been delighted with all my purchases from Rugs Direct. Good quality and fast delivery. Highly recommend.


E
Shopper Approved - Verified Customer Eileen M.
2 days ago

Hoping to receive rug on Saturday


P
Shopper Approved - Verified Customer Paul S.
2 days ago

Good ordering service


G
Shopper Approved - Verified Customer Geraldine W.
2 days ago

Lovely carpets plenty of choice and good prices,one satisfied customer.


N
Shopper Approved - Verified Customer Neil S.
2 days ago

Great range of products at reasonable prices.


A
Shopper Approved - Verified Customer Alan D.
2 days ago

All good


M
Shopper Approved - Verified Customer Mrs F.
2 days ago

Only problem was my Internet connection. No problems with the ordering.


G
Shopper Approved - Verified Customer Gillian D.
2 days ago

Very straightforward


J
Julia
2 days ago

I purchased a rug on this website in April 2023 but surprisingly it hasn't been delivered yet until today;24 Sep.

The first expected delivery date was by the end of April, but later they emailed that it will be delayed for a month.
In May, they emailed again that it will be delivered by the end of August, but it wasn't.
I hope they aren't scammer...

Product Satisfaction
1/5
Price
3/5
Customer Service
1/5
Delivery
1/5

R
Shopper Approved - Verified Customer Roshni G.
2 days ago

Great customer service. Very quick delivery time. Very impressed.

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5
California > 640 Grey Rug
California > 640 Grey Rug
Read more reviews about this product

2 days ago

Perfect Rug

Perfect rug for my living room. Soft and compliments my room decor very well.


S
Shopper Approved - Verified Customer SUSANNAH M.
3 days ago

So far very good, will await delivery before final decision.

Product Satisfaction
5/5
Price
4/5
Delivery
5/5
Royal Nomadic > 5413 Cream Grey Rug
Royal Nomadic > 5413 Cream Grey Rug
Read more reviews about this product

3 days ago

Lovely rug, exactly as described and delivered in good time.


M
Maria
3 days ago

The rug I ordered was lovely, and my plan was to order a second one for the same area. Unfortunately the first rug took 5 weeks to arrive, with very little information in terms of updates, and not being able to track the delivery. The second rug ordered was again taking 5 weeks to arrive and I decided to cancel in the end. The return process was quite cumbersone due to the rug size. It was too long to use the original packaging to post via Evri or Parcelforce unless I spent a lot of money. I had to fold it into a smaller size and post in a box. I then had to carry an 8 kg box to be posted. Although the choice of rugs is great, the delivery and return process has put me off ever ordering again, compared to other companies with trackable delivery times and where returned goods are collected from home for a small fee.

Product Satisfaction
3/5
Price
3/5
Customer Service
2/5
Delivery
1/5

E
Shopper Approved - Verified Customer Elizabeth T.
3 days ago

Very efficient

Product Satisfaction
5/5
Price
4/5
Delivery
5/5

3 days ago

Love this rug have 2 now

Underlay > Anti-Slip Rug Underlay  (for rugs on smooth floors)
Underlay > Anti-Slip Rug Underlay (for rugs on smooth floors)
Read more reviews about this product

3 days ago

Brilliant stuff my rugs don't move at all


A
Shopper Approved - Verified Customer Alison S.
3 days ago

I've already recommended Rugs direct to a friend.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Sunrise > 22368 Multi Rug
Sunrise > 22368 Multi Rug
Read more reviews about this product

3 days ago

Colourful rug

A lovely colourful rug with soft thick pile. Very pleased with the purchase.


A
Shopper Approved - Verified Customer Anne M.
3 days ago

All went well

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

P
Shopper Approved - Verified Customer Pauline C.
3 days ago

The runner was very thin x and not the colour advertised x very disappointed

Product Satisfaction
1/5
Price
2/5
Delivery
5/5

A
Shopper Approved - Verified Customer Andrew L.
3 days ago

Speedy delivery

Product Satisfaction
4/5
Price
4/5
Delivery
4/5
Vintage Kashan > VKA01 Blue Rug
Vintage Kashan > VKA01 Blue Rug
Read more reviews about this product

3 days ago

Nice, very lightweight and very very short pile but nice


J
Shopper Approved - Verified Customer Janet D.
3 days ago

Very easy to use, good so far very happy with the good service will be using this company again. Thank you

Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Brighton > 098-0122-4000-99 Rug
Brighton > 098-0122-4000-99 Rug
Read more reviews about this product

3 days ago

Brighton rug

Ideal rug for my kitchen looks good and hard wearing good colour


A
Shopper Approved - Verified Customer Angela
3 days ago

Very easy to order and delivery was quick.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Palermo > PMR02 Charcoal Silver Rug
Palermo > PMR02 Charcoal Silver Rug
Read more reviews about this product

3 days ago

Very pleased

The rug is lovely and exactly what I was looking for.


D
Shopper Approved - Verified Customer Denise S.
3 days ago

.

Product Satisfaction
3/5
Price
3/5
Delivery
3/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2023 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2023