4 weeks ago
VERY GOOD TURBO WORKS
excellent service ! product works well ! core return is hassle free
07/23/2022 , CA
THE GUY I SPOKE WITH WAS NOT FAMILIAR WITH DETROIT ECM AND DID NOT OFFER TO CONNECT ME WITH SOMEONE THAT WAS. WAS TOLD ECM WAS PROGRAMMED TO MY VIN AND ESN WHICH WAS BULL BECAUSE YOU NEVER ASKED ME THAT INFO WHEN PURCHASED. ECM IS NOT WORKING CURRENTLY,GOING TO GET PROGRAMMED AND SEE . ECM WILL NOT EVEN LET LAPTOP HOOK UP. PUT OLD ECM ON AND CAN COMMUNICATE.
When you called in my customer service rep had wrongly assumed that you had a purchased a Cummins ECM. The Cummins ECM's cannot leave this building without being programmed. During your conversation he found out that you had actually placed an order for a Detroit DDEC and that you had not paid for it to be programmed. This is why your unit is not working and it will continue not to function until you get it programmed. I'm glad to hear that you're currently going to get it programmed. Please let us know if your unit functions after it is properly programmed. If you continue to experience any issues please contact me at: 855-723-5755 and choose option 1 for sales. Ask for Paul and reference your order number. I will assist you in any way I can.
So far so good
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